"A well written, informative review is a rarity. Most of the publications are poor and some even leave a feel of a review written without actual product testing, or even blatant plagiarism."

Mr. Petrenko, I wish you can take that remark back. I agree that there are some not so useful reviews; however, there are also a lot of reviews that have earned plenty of "Extremely Useful" ratings. As reviewers, many of us take pride in our work, we don't just do it for the points. Maybe you shall write the perfect review and use it as an example, and we will follow your protocol.

and,

"I am also considering letting in reviews only for the products that the contributor actually purchased or received from the company."

I strongly agree, I think it's appropriate for reviewers to write reviews on products purchased from Eden only. less

Okay, so we have all seen the threads. I am looking for positive ways to fix Eden. That given their struggling financial situation could still work for them while not hurting the community. I will flag any and all posts that are hateful in nature or that do not seek to peacefully find a solution that we can be happy with. I don't know if I expect Fred or Stormy to listen to this, but I was always taught that if you don't like the way something is working, work to change it. This is the best I can do. less

In one of the meetings Fred mentioned something about having a "Points Store" where items are put up for sale in a special section where you can use points for them, and I'll quote "cash/credit would not be accepted as payment".

I'm just not sure on the ETA at this time. less

I’ve seen a lot of constructive ideas so far.
Here are a few challenges you might help me with.

1. Reviews
Main problems:

1.1. Low Quality.
A well written, informative review is a rarity. Most of the publications are poor and some even leave a feel of a review written without actual product testing, or even blatant plagiarism.
I would agree with Alan & Michele who suggested going back to basics when we were sending a toy to selected contributors. There were no points back then too. I think, some modifications of the description review program would do this. I am also considering letting in reviews only for the products that the contributor actually purchased or received from the company.

1.2. Excessive number of reviews.
We have products being reviewed hundreds of times. It is excessive and a total waste of your time and visitor’s. Even if many of these reviews are quality ones, this is spam. This situation was obviously created because of the points. This needs to be fixed.

1.3. Review templates.
Reviews, good ones, are as big as stories. Many of them run over 1,000 words. Unfortunately, the efforts the contributor made to create the piece does not pay off because customer does not like being presented with such massive chunk of information. I think a new simplified template, that can be written faster and display better on mobile platforms, is the way to go.

1.4 Editing.
Editing reviews is necessary but cumbersome. Even though we have a system in place, it requires management, support, and programming. I am considering bringing this function in-house and having an editor on staff. Again, the way it was done when we first started the program.

Thoughts? less

I also would like proof of these numbers. I can list statistics on anything, doesn't mean they are true.

Also what is a "EU review" in this case? All votes are EU or just the majority?

I've had one or two that were all EU and then it only takes one person to not read it and vote U just because they felt like it. Then after that more people will vote that just because someone else did. Heck some people will just vote U because a person has a higher rating or is mad at them for saying something they didn't agree with in the forums. less

1.2

Moving forward 100% limit the number of reviews an item can have. But the main problem we have been having fred is that you retroactively change rules, hence punishing people for things that were entirely okay until the magical time when you decided that they were not. To punish the community for doing something that it was 100% allowed and encouraged to do will not help you at all in bringing the community back together but rather further divide us. In moving forward fine, but do not punish us for what has already happened. less

So, it looks like Fred is going ahead with the points reconsideration even though he said it wouldn't go through if there was not a consensus? What? The other thread is closed now, so no use asking him there.

Also, he added to the point farming list: returning without the free gifts. I didn't know you had to do this. Things like wipes say they cannot be returned, so I never included them, especially if I opened them! less

Indiechick, with all due respect, you are not (as far as I know) an employee of Eden Fantasys or a forum moderator here, and while I understand the desire to keep a thread constructive in nature, you have to also realize that the entire community was wronged and we have every right to be upset without other members of said community demanding we "watch our tone" like we are children. If someone is repeatedly stepping on your toes, do you ask them nicely to get off of them? Maybe the first time, but after they keep doing it, you're probably gonna get a little annoyed, and that's gonna come through in how you communicate with the person who's gleefully stomping away on your feet. People are going to be terse. Let them be.

If EF staff has an issue with anyone's posts, they can delete them or give people warnings themselves. You are overstepping some boundaries here MAJORLY.

I do not support people jumping all over you and bullying you in previous threads by any means, and I think that was awful, but when people are posting in this thread to say what Eden needs to do to regain THEIR trust, they are going to undoubtedly mention the stuff they're unhappy about. What you're doing by demanding that everybody be superhappyfriendly and try to "fix" something that is not our obligation to fix, you are creating an echo chamber. No one here appreciates being policed by you any more than you appreciate being yelled at.

As for the topic at hand, awesome to see you in this thread js250. I see a lot of your points in the post above have something to do with customer service and I agree with all of them. less

Being in the Avertising-Retail business, I have seen many of my customer's businesses fail. Some of my customers have restructured and learned from their mistakes, others have not. There are some basic rules for businesses. The major ones are:
--Take responsibility for your policies and actions.
--Integrity, honesty and customer service above all else.
--Stick to your budget...if you overspend and have a loss, it is your own fault for not paying attention to the health of the business. Recoup the losses gracefully and revise the business plan.
--Profits are made to reinvest diversify. Reward the clients for making you profitable.
--Keep the different aspects of the business separated. Revise the ones that have lower numbers, delete the unnecessary.
--Never delete or cause a malfunction/dissatisfa ction in an area that directly impacts your clientele base. Make it viable and workable.
--Your customers are your most valuable assets--NEVER a liability! Treat them as such.
--Representatives of the business need to be professional and respectful at all times(non-negotiable!) . If they act in a way that hurts the reputation and trust of the company--they are a liability.
--One happy customer leads to new customers. One angry or dissatisfied customer tells hundreds=liability.
--The business aspect stays within the business. The employee/retail aspect is professional and open to the public. The loyalty rewards/social aspect is open to the community and public.
--You can be honest and still be fair to the business.
--Treat everyone with respect...the person you turn away today might be your biggest competitor tomorrow. And they will know your weak points and how to use them by your example towards them.

(I have found this works in many aspects of my life, not just in the business portion. There are obvious adjustments for adapting this to personal uses--but the gist is the same.) less

In my inbox-

"I have asked nicely and I have warned you. i agree that what Airen said on the OTHER forum was not appropriate. I know because I flagged it for removal as I did all posts that were inappropriate, which in the end sadly included some of my own. However, unlike the attitude you have brought to the table airen does seem invested in making eden work. I have been nice up until now. But I am proud of the fact that I got a thread going wear we are working to find ways to build eden up and actually have a dialogue WITH FRED. Maybe you don't understand how big that is, but in fact it is huge. If you are only going to re-hash the past and not work on moving forward I would kindly ask that you no do it on that specific forum. There are plenty of places to be upset on this site, that specific thread does not need to be one of them. I have taken issues with things JR, Stormy and Airen have said up with support tickets and direct messages to Fred, not that any of it matters as I'm pretty sure stormy is the only person reading any of them but I tried.

If you really want to stick around please constructive ideas only, no more ranting about what has already happened.

Thanks


Indiechick"


No, thank you, I will NOT just back down. Just because you said you wanted a "positive reaction" doesn't mean you own this thread and I that can't give my honest option on things. My point was relative to his discussion and I will not be silenced just because you ask me to. I have just as much right to talk about these issues as you do.

Fred thanked someone for their support that had told another user to go die. I take that offensively and I felt the need to share my opinion since I know, from events in the past and now, that he does not even read half of our responses and yet just leaves that work to other people.

Adrien had nothing happen to her and after the other thread is closed I'm guessing still nothing will happen to her. You want to know why? Because she likes playing for the other side so no matter what hateful stuff she says she, unlike other users, are here to stay.

What kind of site are you really trying to save after you know they screwed us over, the staff talks back or blames us all for the problems THEY SET UP, and they ban some users but not the ones telling people to die and related getting points to getting raped? Financial problems aren't the only ones here, it's the site itself (with the people behind it) that is making it a place no one wants to be in. less

While I was with my ex, I reviewed products that he had bought for me to use, and no longer have access to them. I did the reviews 100% fair as there was nothing at the time that stated that we had to buy the product here. Also I have done reviews on toys which I own that were gifts. Some of them have since broken so I no longer an able to take pictures of me holding them. I can take pictures of the items which I still have, but somethings I no longer have access to as they are in the landfill. less