I just got an order today that came in a bag, and came back to report that it made it here perfectly fine and that I actually like the use of bags for lingerie (though I can definitely say that I'm glad liquids and glass will not be shipped in them). I definitely don't need a massive cardboard box when picking up costumes, and this saves my partner from having to wrestle with the recycling bin. =)

Glad to see that you've already gotten this taken care of, Stormy! Thanks! less

Thing is, no one wants to go through the hassle of getting items replaced and waiting for them to be back in stock to be replaced when they could have been shipped in such a way that they wouldn't have been broken in the first place.

It doesn't save a company any money to ship things in a way that has a high risk of the contents needing to be returned. A buck saved in the moment won't help if multiple expensive items get damaged. less

I know everyone is concerned and I truly appreciate it, but I can handle it. It's harder for me to chase it down in the forum, that's all. So yeah, Ilya and I talked and everything should be sorted out now. I mean it's totally cool if lingerie or small items or something in a box ships in a bag, but not liquids and glass. less

What happens if I receive my items in a bag, and the bag has been ripped open and is not longer discreet? Or I receive the bag with no items in it?

These are situations that have happened to me in the past year when I have been shipped items from various companies, friends and family in bags. So it really does effect me on how items will be sent. less

What happens if I receive my items in a bag, and the bag has been ripped open and is not longer discreet? Or I receive the bag with no items in it?

These are situations that have happened to me in the past year when I have been shipped items from various companies, friends and family in bags. So it really does effect me on how items will be sent. less

I agree completely. Plus, the bags do not provide protection and toy boxes become crushed and damaged.

I received a package today with two glass dildos from SSA glass (meaning they just came in thin bubble wrap and velvet bags), a small boxed vibrator, boxed steel balls, and Eden wipes. This was all crammed into one of the same bags that Gold Lion originally pictured. Everything was okay, but the boxes had some dents. I don't appreciate all these items being shoved into an envelope together. It could have easily torn and there goes the discretion. If they don't want to ship properly then they should just have the customers pay the shipping.

I hope my next order that I placed last night does not arrive like this. less

Reminds me of the time I ordered from EF and I got the box with The Hoss (big, black monster cock- as big as my arm) hanging out the side of the box. When I spoke to the customer service rep about it, all I got was a "sorry that happened to you but you can pay an extra 5 dollars for gift wrap with your parcels".

In some ways I am glad that we are getting items in bags for when I get my package, I can easily just toss it into my purse.

But I am also worried. I know when I ordered the vr2, the Opus, and various other toys, the toys came out of their boxes and were rolling around freely in the package box. Not so bad in the package itself, but in a bag they can get damaged easily if they get squashed. And does a "bruised" (you know, like an indentation on the silicone?) toy mean it is defective?

And if I have to return something to EF, can I just put the toy in a shipping bag or envelope to return it?

I know these are a lot of "what if" problems, and I am not trying to sound negative about this current situation with bags, but I am just curious and feel more comfortable knowing the possibilities of my options if/when something happens. less

Please understand, that quite a few of my shipping complaints are not EF's fault. It is customs. My parcels have to clear USA customs and China customs too. Many times, it is USPS and China Post to blame.

This I do understand... but my requests to add extra tape to corners and what not, do not always happen*. So for me, the state of arrival, is always gamble.

*For me to place an order with a shipping label written in Chinese, or for extra tape added, I have to first contact customer service, and wait for a few days for their reply with my request. Then place my order. And even if I go through all this, and am told it will happen, it does not always happen. Shipping label in Chinese usually happened. I just gave up and decided to gamble. less

This may be a means of cutting the costs...smaller packages sometimes are just not cost effective in boxes, but the envelopes usually go for a much cheaper rate. If the size of all the items combined is larger than what safely fits in the envelopes, they would probably use the boxes. (I sell on ebay and ship many, many items. The buyers usually go for the cheapest shipping alternative vs. the most reliable/safest for the item.

I live in Montana--when I use the Priority Mail I get my item in 2-3 days vs. 12-14 days with the UPS Sure Post. I usually wait and place a larger order so I can get the free UPS or pay extra for the Priority (since the shipping change). less

WOW. Just wow. If that's how my orders are going to be shipped, honestly I'll think twice before ordering from EF again, and I never thought I'd say that. For one, I'd be terrified of things leaking and/or breaking. Second, that doesn't seem discreet in the least! From reading these comments, it sounds like the larger objects are shipped in boxes still? That's good to know, I hope that larger dildo I just ordered will make my most recent shipment qualify for a box! D: less

While I can understand that it's a way of cutting cost, I'm concerned about how safe it is. A glass item shipped in an envelope like that isn't really safe. The envelope does very little to protect the item.

There is also the issue of discretion, which is a HUGE one for me. Those envelopes are not as discreet as the standard brown boxes. Sure, they don't say that they're from a sex shop, but the envelopes rip far easier than the boxes do. less

Wow...so that's no good.

It took me two days to find this post and I have been all over the forum, if even one of you had messaged me directly I would have handled this days ago.
That being said, I know now and I've mentioned the problems. Please submit support tickets to get your items replaced or refunded. less