Canadian EF Users... Is there any way to avoid custom charges. They are a B!

Contributor: A.Mari A.Mari
Quote:
Originally posted by Eva Schwaltz
So did anyone get any packages with the new shipping method? Did you have to wait longer for them to arrive?
I've rec'd packages via USPS I actually have another one that should be here on Tuesday. I'm in Toronto, Ontario and it takes about 6-7 businesses day to get to me.

For my last order I added a note in the notes section of the order requesting shipping via USPS & I also sent llya a message on EF asking to confirm that the order would go out via USPS. Just shoot Customer Service or llya a message letting them know and they'll put it through for you
02/18/2012
Contributor: Eva Schwaltz Eva Schwaltz
Quote:
Originally posted by A.Mari
I've rec'd packages via USPS I actually have another one that should be here on Tuesday. I'm in Toronto, Ontario and it takes about 6-7 businesses day to get to me.

For my last order I added a note in the notes section of the ... more
Alright thanks, I'll make sure to do that.
02/20/2012
Contributor: toxie m toxie m
Quote:
Originally posted by A.Mari
I've rec'd packages via USPS I actually have another one that should be here on Tuesday. I'm in Toronto, Ontario and it takes about 6-7 businesses day to get to me.

For my last order I added a note in the notes section of the ... more
Did this end up shipping out correctly for you? I'm about to place an order but the USPS thing still isn't set up, so I'm wary and wondering if I should wait (or if the official set-up is gonna take too long to wait for this order). Hm.
02/22/2012
Contributor: Breas Breas
Quote:
Originally posted by toxie m
Did this end up shipping out correctly for you? I'm about to place an order but the USPS thing still isn't set up, so I'm wary and wondering if I should wait (or if the official set-up is gonna take too long to wait for this order). Hm.
I placed an order and today when I went to check out the order status, the tracking number directed me to USPS website so I am assuming the change has been made?
02/22/2012
Contributor: A.Mari A.Mari
Quote:
Originally posted by toxie m
Did this end up shipping out correctly for you? I'm about to place an order but the USPS thing still isn't set up, so I'm wary and wondering if I should wait (or if the official set-up is gonna take too long to wait for this order). Hm.
Yes it did If your worried just add a note to your order when you check out, and/or msg IIya or customer service requesting USPS shipping.

I'm not sure if the change has been made so I would just send a message just to be on the safe side.
02/22/2012
Contributor: toxie m toxie m
Awesome, thanks guys!
02/22/2012
Contributor: Kynky Kytty Kynky Kytty
Quote:
Originally posted by Ilya
Hello everyone. We've been following this thread for a while, I'm sorry you had so many issues with UPS. I'm happy to inform you that we're bringing USPS on-board as our shipping provider for Canadian orders. We sent and monitored ... more
Oh!!! That's why my tracking with UPS was strange all of a sudden. Thanks a lot for trying this new system for us.
02/24/2012
Contributor: Breas Breas
I think USPS is slower than UPS because my order was shipped Monday ( I believe) and usually with UPS, I would have received it Thursday or today at the latest... but no sign of the package yet. Hopefully it'll arrive Monday. It's not a huge deal, though it may be a problem for anyone who has assigned reviews or DR reviews because you've got a time limit for when the review needs to be submitted by. For me, it's not a terrible thing because I get my reviews done pretty quickly.. just an observation I guess.

Edit: It's Tuesday evening and it still hasn't arrived. I looked at the tracking and it's just going through Canada customs right now. It definitely is much slower than UPS. I'll report back on any fees when it finally arrives.
02/24/2012
Contributor: Serenesub Serenesub
I'm just wondering is anybody has gotten their package from USPS yet? Mine says it was delivered... in Atlanta Ga.
03/01/2012
Contributor: Serenesub Serenesub
So, it appears that I cannot even contact USPS because not only do they not have an option for this problem, they require an area code and state and so on in order to even send an email to them.

So, while I am glad Eden is working on better delivery options. This is not it for me. Why order when anything I spend money on is going to go to somebody else and I can't get it back? I realize EF will reship but chances are good it'll happen again. Not impressed with USPS at all.
03/01/2012
Contributor: Jobthingy Jobthingy
Quote:
Originally posted by Serenesub
So, it appears that I cannot even contact USPS because not only do they not have an option for this problem, they require an area code and state and so on in order to even send an email to them.

So, while I am glad Eden is working on better ... more
Have you submitted a support ticket about it to Eden Cust service? Or tried giving them a call?
03/01/2012
Contributor: Breas Breas
Quote:
Originally posted by Serenesub
So, it appears that I cannot even contact USPS because not only do they not have an option for this problem, they require an area code and state and so on in order to even send an email to them.

So, while I am glad Eden is working on better ... more
Yep, had this same problem. I called customer service this morning. I was looking at my tracking and it said it was delivered in Atlanta, GA. The person I talked with said that it was delivered back to them, and that they'll reship to me. So now I'll have to wait and see when it arrives. It really only sucks because I have a review item in that package and it's going to be way overdue by the time I get it. I guess they've had a few packages shipped back to them now.

The second package I'm expecting (it was shipped on the same day), still says its sitting at customs. Tomorrow it'll be two weeks since it shipped. This is also another review item. I'm not sure if it;ll come tomorrow. I'm definitely not holding my breath... but even then, be aware that your package can take 2 weeks to get to you (maybe longer), and that's if USPS doesn't mess it up and send it back to the company.
03/01/2012
Contributor: Serenesub Serenesub
Quote:
Originally posted by Jobthingy
Have you submitted a support ticket about it to Eden Cust service? Or tried giving them a call?
I did yes, and they answered that's why I knew they'd reship the items to me. Just making sure people are aware it could happen. Because it just sucks.
03/01/2012
Contributor: Serenesub Serenesub
Quote:
Originally posted by Breas
Yep, had this same problem. I called customer service this morning. I was looking at my tracking and it said it was delivered in Atlanta, GA. The person I talked with said that it was delivered back to them, and that they'll reship to me. So now ... more
Oddly enough I'm more apprehensive to place orders now than I was with UPS. I mean yes, they charged me but it got here.

I order and review for other companies and they all ship USPS, but it must be a different service because the packages never take that long to get to me and I've never had one ship somewhere else. I had a mini moment of "WTF" when I checked my tracking today.

A friend of mine joked that Atlanta GA does look fairly similar to Alberta CA if people aren't paying close attention but sheesh! At least I'm not alone
03/01/2012
Contributor: Breas Breas
Quote:
Originally posted by Serenesub
Oddly enough I'm more apprehensive to place orders now than I was with UPS. I mean yes, they charged me but it got here.

I order and review for other companies and they all ship USPS, but it must be a different service because the ... more
heh, well I'm in Ontario Canada so it doesn't even look the same

Yeah, this morning when I checked the tracking, I said to my partner, "uh, I think they sent my package to someone else?" I was pretty tired this morning since I hadn't slept last night at all.

And that's interesting you say that about UPS because that's what I was telling my partner too this morning. UPS always shipped really fast. Like, 4-5 days max. If they didn't tack on those ridiculous brokerage fees, they would be perfect.

I'm hoping USPS works out their issues (because clearly they have some). I just accepted 2 DR assignments today and those have an even shorter deadline than the regular reviews.

I'm sorry you had the same issues as me, though I'll admit, It's nice to know that I'm not the only one dealing with this lol
03/01/2012
Contributor: A.Mari A.Mari
Aww.. I can't believe your orders were shipped elsewhere. I've never had a problem w/ USPS and I find it very odd that your orders were sent to ATL
03/01/2012
Contributor: toxie m toxie m
Ugh, that's so disappointing that there are so many issues with this option, too! I have 2 packages on their way to me and now that I'm looking at it, one is still in Atlanta and the other one.. is now in Florida?! Huh. That seems.. like the wrong direction to be travelling in, haha. Oh mannnn.
03/01/2012
Contributor: SJ88 SJ88
Mine is in Miami, Florida too.
03/01/2012
Contributor: Serenesub Serenesub
I wouldn't worry about it until it states that it was delivered. Who knows how they organize things *shrugs*
03/01/2012
Contributor: A.Mari A.Mari
Don't worry
Florida sounds right. Mine go from Atlanta, GA - Miami, FL - Mississauga, ON - Toronto, ON

Also, I find that the USPS tracking system does not always update promptly so if it's still showing that it's in ATL it may take 2 or more days to update...what I find anyway
03/01/2012
Contributor: Breas Breas
Quote:
Originally posted by A.Mari
Don't worry
Florida sounds right. Mine go from Atlanta, GA - Miami, FL - Mississauga, ON - Toronto, ON

Also, I find that the USPS tracking system does not always update promptly so if it's still showing that it's in ATL it may ... more
When your tracking said it was sitting at customs for clearance, how long did it say that for on the tracking page? Mine has been about 4-5 days now without any change (the one package that didn't get delivered back to EF)
03/02/2012
Contributor: Ilya Ilya
We're keeping a close look at all the USPS issues that arise, thank you for the reports.
A quick FYI for everyone:
Atlanta, GA - EdenFantasys warehouse where your packages are shipped from. Tracking may take some time to update and reflect the movement.
Miami, FL - USPS International Shipping Center (ISC) is located here, all international packages have to go through it. It doesn't mean your package is going to someone else.
03/02/2012
Contributor: A.Mari A.Mari
Quote:
Originally posted by Breas
When your tracking said it was sitting at customs for clearance, how long did it say that for on the tracking page? Mine has been about 4-5 days now without any change (the one package that didn't get delivered back to EF)
hmm well that's weird..mine was cleared the same day it arrived at customs. Once it gets in Canada the tracking updates faster (on Canada Post). Put the tracking # into Canada Post Tracking and you may see an update from there, but packages don't usually sit at customs for a long time & 5 days is long.

Here is what it looked like:

Delivered, February 21, 2012, 9:00 am, CANADA

Arrival at Post Office, February 21, 2012, 7:25 am, CANADA
Bullet Customs clearance processing complete, February 19, 2012, 10:21 pm, CANADA

Customs Clearance, February 19, 2012, 10:20 pm, CANADA

Processed Through Sort Facility, February 19, 2012, 10:20 pm, CANADA

Processed Through Sort Facility, February 16, 2012, 10:19 pm, ISC MIAMI FL (USPS)

Arrived at Sort Facility, February 16, 2012, 10:19 pm, ISC MIAMI FL (USPS)

Electronic Shipping Info Received, February 14, 2012

Shipment Accepted, February 14, 2012, 6:36 pm, ATLANTA, GA 30340

Processed at USPS Origin Sort Facility, February 14, 2012, 5:09 pm, ATLANTA, GA 30320

Accepted at USPS Origin Sort Facility, February 14, 2012, 3:54 pm, ATLANTA, GA 30360
03/02/2012
Contributor: Breas Breas
Quote:
Originally posted by A.Mari
hmm well that's weird..mine was cleared the same day it arrived at customs. Once it gets in Canada the tracking updates faster (on Canada Post). Put the tracking # into Canada Post Tracking and you may see an update from there, but packages ... more
I just looked on CP and it says customs clearance just like USPS does. Yeah, I thought it was a long time too. I'm hoping it arrives today, though it probably won't since it doesn't seemed to be cleared yet (or at least the tracking info doesn't say it has). That's incredible you got your package in 6 days from the time it was shipped. I'm in Ontario too so I'm not sure why it's taking longer for my package :S
03/02/2012
Contributor: A.Mari A.Mari
Quote:
Originally posted by Breas
I just looked on CP and it says customs clearance just like USPS does. Yeah, I thought it was a long time too. I'm hoping it arrives today, though it probably won't since it doesn't seemed to be cleared yet (or at least the tracking info ... more
hmm, ok
hope it gets to ya soon
03/02/2012
Contributor: Breas Breas
Quote:
Originally posted by A.Mari
hmm, ok
hope it gets to ya soon
Thanks hun, me too
03/02/2012
Contributor: Kate Kate
Just wanted to update because I recently received a buy out order through USPS that I got with my points and I did not pay a penny. I am so happy that I've decided to not always use my points, I'm probably going to place an order soon for a bunch of JO Dona for my mom and grandmother for mothers day presents since they seemed to love my stuff when I showed them. I just wanted to say a huge thanks to everyone at Eden for all you do, I was frustrated before when I had to pay a lot in handling fees but I'm so so happy that it seems to be worked out now and I really appreciate your prompt responses to support tickets and all you guys do, you are beyond helpful
03/02/2012
Contributor: SJ88 SJ88
got my package today and had to pay taxes of $23.. not too bad
03/07/2012
Contributor: Serenesub Serenesub
Quote:
Originally posted by SJ88
got my package today and had to pay taxes of $23.. not too bad
Awesome. Can I ask how much the package was?
03/08/2012
Contributor: SJ88 SJ88
Quote:
Originally posted by Serenesub
Awesome. Can I ask how much the package was?
It was $112.20
On the package the value was marked $110.94 and I paid $14.42 gst/hst and $8.50 handling (total $22.92)
03/08/2012