I'm *thisclose* to telling Purolator/UPS to take the package and either a)send it back to EF or b)shove it up their collective asses because they are being absolute bastards about the simplest things.

For example, I told the driver on Friday that I was not prepared to pay the COD charges at that time, so he said fine, they'd do another delivery attempt today. Later on Friday, I called UPS and asked them to hold the package at the nearest depot so that I could pick it up myself rather than have the drivers make delivery attempts when I may not even be at home. Fine and dandy; I got an email an hour later confirming that my package would be held at the depot for pickup.

Cue this morning, when I met the delivery guy in my driveway when I was on my way out. I asked him what he was doing there and he was like, "Oh, I'm making another delivery attempt! And there's some COD charges on this one." And I said, "...Yeah. I made arrangements with UPS on Saturday to have this package held at the depot so that I could pick it up myself."

I can guarantee you one thing...if they make a third delivery attempt tomorrow when I specifically requested that the damn package should be held at the damn depot, I am going to be slightly less than pleased. I mean, hello, how difficult is it to follow instructions?

UPS sucks. Badly. less

Ehhh. I don't like to think of the brokerage fees, but Eden has such a great selection and I love the community, so I'd rather not order from somewhere else anymore.
My last order (just over $100, two items plus free toy wipes) had a fee of $57.60. That was a shocker, but it could have been much worse, it seems.
I shudder to think what it will be this time, as I availed of the Black Friday sale and splurged on five items (at $127.45) plus a free t-shirt.

At the same time, I did receive an item for review without any charges, though it was only priced at about $24.00. Let's see where it goes this time, I guess. I'm prepared to pay the fees, but would rather not. I like that Eden offers to reimburse, but I'd feel bad if they lost out on profit because of a shipping technicality. less

I'm *thisclose* to telling Purolator/UPS to take the package and either a)send it back to EF or b)shove it up their collective asses because they are being absolute bastards about the simplest things.

For example, I told the driver on Friday that I was not prepared to pay the COD charges at that time, so he said fine, they'd do another delivery attempt today. Later on Friday, I called UPS and asked them to hold the package at the nearest depot so that I could pick it up myself rather than have the drivers make delivery attempts when I may not even be at home. Fine and dandy; I got an email an hour later confirming that my package would be held at the depot for pickup.

Cue this morning, when I met the delivery guy in my driveway when I was on my way out. I asked him what he was doing there and he was like, "Oh, I'm making another delivery attempt! And there's some COD charges on this one." And I said, "...Yeah. I made arrangements with UPS on Saturday to have this package held at the depot so that I could pick it up myself."

I can guarantee you one thing...if they make a third delivery attempt tomorrow when I specifically requested that the damn package should be held at the damn depot, I am going to be slightly less than pleased. I mean, hello, how difficult is it to follow instructions?

UPS sucks. Badly. less

We've been reviewing products for EF for over 4 years without any brokerage fees showing up for shipments to us in Canada until the last two months. Both times the fees were about $25 and the first time I so so shocked I just told the UPS guy to take it back, I don't want it. The second time was a much bigger order so I really had no choice. If I only get one item each time it's costing me $25 to do review on a 'free' product. I don't know if it's just Canadian customs clamping down or what's happening but it has now became much more cost effective to buy in country. Eden is loved by us, almost like a member of the family, but I can't keep paying for these huge fees. less

I have no idea what it is obviously but I was talking with my partner and trying to figure out what it could be and we were thinking maybe customs is "clamping down" because this started happening about a month or so ago and this is the time that people are typically buying xmas gifts online? But then again, if you've been reviewing for four years and never experienced this before, I'm not sure if that would really be it. less

We've been reviewing products for EF for over 4 years without any brokerage fees showing up for shipments to us in Canada until the last two months. Both times the fees were about $25 and the first time I so so shocked I just told the UPS guy to take it back, I don't want it. The second time was a much bigger order so I really had no choice. If I only get one item each time it's costing me $25 to do review on a 'free' product. I don't know if it's just Canadian customs clamping down or what's happening but it has now became much more cost effective to buy in country. Eden is loved by us, almost like a member of the family, but I can't keep paying for these huge fees. less

Well, I don't know about anyone else, but I will be specifically contacting EF before I submit my next order, so that they're aware of the order and can try and be proactive about possibly avoiding custom/brokerage fees. I don't really know what they *can* do, but the rep I was in contact with during this whole fiasco did advise me to let them know when I put in a new order.

I *really* don't want to stop shopping here at EF, because it's not just a sex shop, it's a community, you know? Plus, I doubt very much that there's any sex shop in Canada that offers gift cards in exchange for involvement with them! If it wasn't for the GCs I wouldn't be able to afford a lot of the stuff I buy, so I love that. But the fees...I know they're probably a part of ordering internationally, but that doesn't mean I have to like them. And I do have to wonder what has suddenly magically changed, that I've been ordering from EF for over four years and never had to pay a cent in extra fees until now. o_O less

My package came today and had fees but they were WAY less than what I was getting before. I was just wondering if it was possible to maybe include the duty and taxes in the shipping or an option to pay it during shipping or opt to pay it at the door?

I know other companies have done it and it would decrease the amount of times we get charged at the door. For me, it's not that I get charged (though the amount for a while was outrageous) anything it's that I have no way to actually get the package(without begging and pleading of those I know) because cash isn't accepted and I have nothing but cash.

Just a thought. less

I live in the US, and the only time I've been hit with customs is when it was a ground shipment (UPS) - air shipments have never been hit. I've been told that for the US, at least, this is typical.

It was fabric from Canada and it was $70 in fees and I died a little inside. less

*sigh* I am seeing these posts where people got reimbursed... I sent in a polite ticket about my COD for my last package, and got a "no can do about anything no reimbursement" message. :/ And mine was 30.30, which for me is kind of a lot of money when I don't have a job.

But whatever.

Though I am afraid to save up points for orders or do review items any more, because I really can't afford to pay COD on every package I get.

*edit*

Wow, I am really impressed with eden's quick response. I'm a happy camper now, and I guess I'll just suck it up on import fees and make sure I have a credit card waiting when my next shipment shows up.

Thanks eden for helping me out! less