Unfortunately...
The matter is not resolved.
There is a very, very good post up by Victoria on several threads that leaves a conclusion. I see Eden's point that they feel that has created a negative situation and conflict between reviewers. I like the summary.
You can not shut down communication, and expect problems to go away. Especially in an environment where you've built communication. I have questions, before I personally decide my own actions. Others may have different concerns. I believe, very strongly, that communication is necessary to solving problems.
Eden saying "The problem is resolved..." just doesn't cut it for me. By closing two (or more?) threads they have just started at least two more. They currently do not have locked, affiliate only forums.
Companies make their own decisions. So do individuals. So do customers. Most of the reviewers here are customers. At the moment, I am in the middle of a request above the normal price limit. I also have several items in a shopping cart. That order is on hold. Perhaps indefinitely. I'm not willing to walk away from the review program. Not yet. But I am willing to risk getting kicked out of it.
Your reviewer community is a huge customer base.
I do not object to threads that are negative to the company being removed.
I do object to censorship.
If this thread is closed, I will take this off Eden, and invite as many reviews that have shown interest in this issue.
In summary.
This was an accident.
This document was public only briefly.
Everyone involved has been notified.
Eden has publicly apologized.
What I want to know.
1. What procedures Eden is going to put in place or has in place to protect ALL personal information.
2. What training procedures do you have for new employees concerning procedures and confidentiality.
3. Some reviewers are considering leaving. What are your policies then? What if some reviewers want their reviews removed? Given the personal nature of both reviews and profiles would anyone actually be locked out of the Eden system.
4. What procedures are in place for the security of credit card purchases? (I currently feel as if your company is extremely vulnerable to hackers right now.)
What do other reviewers feel is necessary at this point in time.
I actually expect a backlash from Eden for this post considering they have closed threads before. My email is devilbluedress@gmail.c om for those of you that want to contact me.
The matter is not resolved.
There is a very, very good post up by Victoria on several threads that leaves a conclusion. I see Eden's point that they feel that has created a negative situation and conflict between reviewers. I like the summary.
You can not shut down communication, and expect problems to go away. Especially in an environment where you've built communication. I have questions, before I personally decide my own actions. Others may have different concerns. I believe, very strongly, that communication is necessary to solving problems.
Eden saying "The problem is resolved..." just doesn't cut it for me. By closing two (or more?) threads they have just started at least two more. They currently do not have locked, affiliate only forums.
Companies make their own decisions. So do individuals. So do customers. Most of the reviewers here are customers. At the moment, I am in the middle of a request above the normal price limit. I also have several items in a shopping cart. That order is on hold. Perhaps indefinitely. I'm not willing to walk away from the review program. Not yet. But I am willing to risk getting kicked out of it.
Your reviewer community is a huge customer base.
I do not object to threads that are negative to the company being removed.
I do object to censorship.
If this thread is closed, I will take this off Eden, and invite as many reviews that have shown interest in this issue.
In summary.
This was an accident.
This document was public only briefly.
Everyone involved has been notified.
Eden has publicly apologized.
What I want to know.
1. What procedures Eden is going to put in place or has in place to protect ALL personal information.
2. What training procedures do you have for new employees concerning procedures and confidentiality.
3. Some reviewers are considering leaving. What are your policies then? What if some reviewers want their reviews removed? Given the personal nature of both reviews and profiles would anyone actually be locked out of the Eden system.
4. What procedures are in place for the security of credit card purchases? (I currently feel as if your company is extremely vulnerable to hackers right now.)
What do other reviewers feel is necessary at this point in time.
I actually expect a backlash from Eden for this post considering they have closed threads before. My email is devilbluedress@gmail.c om for those of you that want to contact me.
