I have a comment about the shipping date calculator. When you're placing an order, the shipping date calculator page has an "order until" column. Like this:

shipping date order until Delivery Date
USPS Priority Tomorrow, Jan 28 1:30pm EST Saturday, Jan 30
UPS Ground Tomorrow, Jan 28 3:00pm EST Thursday, Feb 4
etc...

I just wanted to say that I find that column to be confusing. I placed my lovely Valentine's coupon order (Yeah!) in the evening, but I stared at the calculator result for quite a while wondering whether the fact that I'm ordering after the 'order until' deadline means I should add a day to the delivery estimate. I concluded that the calculator was smart enough to know what time it is and that the delivery dates were correct, but I still don't know why there is an 'order until' column. less

That seems clear now that you explained it. But the 'order until' column is a different color and only has times, not dates. Maybe there should be an asterisk next to it with an explanation below the table. If I wondered about it, I'm sure others have too. less

Actually, while your explanation seems logical, that can't be it. My order was shipped at 7:35 a.m. today, hours before any of the cutoff times in the 'order until' column. So I'm back to a state of complete befuddlement about the purpose of that column. less

Shipping calculator was intended to provide the following information: shipping and delivery dates based on expected order date and for zip code.

We have to enter two input fields: order date (the date when you would like to place an order) and zip code.


Order date in future

Let's choose the order date: 04/05/2010 and zip code: 10001

The delivery date calculator will return:

Shipping Service - Shipping Date - Order until - Delivery Date

USPS Priority - Monday, Apr 05 - 9:00am EST - Wednesday, Apr 07
UPS Ground - Monday, Apr 05 - 9:00am EST - Monday, Apr 12
UPS 2nd Day - Monday, Apr 05 - 4:45pm EST - Wednesday, Apr 07
UPS Next Day - Monday, Apr 05 - 4:45pm EST - Tuesday, Apr 06

In the case above if I placed order on 04/05/2010 before 9:00am EST, my order with USPS Priority will be shipped on Monday, Apr 05 and delivered on Wednesday, Apr 07.

So, the column "Order until" means that you if you place an order before time in "Order Until" on "Order Date" we will ship it on specified "Shipping Date" and it will be delivered on specified "Delivery Date".


Order date is today

There is slight different behavior if you enter Today’s date as order date, in this case:

1. If you place an order before cut off time ("Order until") - shipping date will show "Today" (and order will be shipped today).

2. If you place an order after cut off time ("Order until") - shipping date will show "Tomorrow" or next business day (and order will be shipped tomorrow or next business day).

Please let me know if you still have questions. less

You were right all along, Sir. I'll never doubt you again. And I'm glad I wasn't the only one with questions about this.

My order actually did leave EF around 4:45pm and arrived on the other coast the next day. So the ship confirm email is really a boxed-and-ready-to-shi p confirmation.

Maybe I show my age that I'm still dazzled by new-fangled technology (UPS) that can actually deliver a package across the country in 24 hours.

Now get off my lawn! less

I'm not sure if this falls under Neuron Geek's umbrella of control, but still wanted to suggest it.

Ever notice the "Expert Help" button at the top of the page? Ever used it? I never have, simply because there was never anyone online when I needed the help. It would be really useful to be able to chat with someone who could help with all kinds of different stuff, like toy choosing and care and learning the review or affiliate program, etc. It might cut down on the "OMG I want to buy my first vibrator/dildo but have no idea where to start" threads, too. (nothing against them, but for a complete newbie, the flood of info we send back can be overwhelming) We could have select users from the community participate, either on a schedule or as a loose "if you happen to be at your computer, sign on so people can bounce questions at you". less

I'm not sure if this falls under Neuron Geek's umbrella of control, but still wanted to suggest it.

Ever notice the "Expert Help" button at the top of the page? Ever used it? I never have, simply because there was never anyone online when I needed the help. It would be really useful to be able to chat with someone who could help with all kinds of different stuff, like toy choosing and care and learning the review or affiliate program, etc. It might cut down on the "OMG I want to buy my first vibrator/dildo but have no idea where to start" threads, too. (nothing against them, but for a complete newbie, the flood of info we send back can be overwhelming) We could have select users from the community participate, either on a schedule or as a loose "if you happen to be at your computer, sign on so people can bounce questions at you". less

How about a way to search the forums for a particular topic?

I've noticed lately that I've had 6 or 7 extra tabs open just so I can stand a chance at finding some of the topics I've posted in and shoot a reply back. It'd be really neat if I could just search for the title or something like that. less

Already exists! That search bar at the top of this page, with the little pink word "Go" next to it, is the forum search bar. You can search by any keyword and it will bring all of the forum threads up that match. Try it

This same bar can be used on shopping pages for finding products. less

We do have Sammi on there 5 nights a week, until midnight. And we have tried having community members on, but this feature is a little more complicated than it seems.

Not everyone has diverse product knowledge, and not everyone would sign on to take these on late at night for free. I have done them, as has Carrie Ann, and we can tell you - they are time consuming. Many take 10 minutes or more each because people are lax to get to telling you exactly what they are looking for, or they just want to chat. We do have the send a 'message' option, I get those daily via email and I answer them. As do the others listed in Expert Help. So, these people do get answers.

Expert Help has been discussed many times, we're still working on ways we might change this.

We would love for people to better utilize the search filters - they cover every material, measurement, function, price, rating and even color; combined with reviews, they really cover it.

I also think the forum helps - lots of people answer at their convenience and give great advice.

But you know us, we're always improving. less

Already exists! That search bar at the top of this page, with the little pink word "Go" next to it, is the forum search bar. You can search by any keyword and it will bring all of the forum threads up that match. Try it

This same bar can be used on shopping pages for finding products. less

We do have Sammi on there 5 nights a week, until midnight. And we have tried having community members on, but this feature is a little more complicated than it seems.

Not everyone has diverse product knowledge, and not everyone would sign on to take these on late at night for free. I have done them, as has Carrie Ann, and we can tell you - they are time consuming. Many take 10 minutes or more each because people are lax to get to telling you exactly what they are looking for, or they just want to chat. We do have the send a 'message' option, I get those daily via email and I answer them. As do the others listed in Expert Help. So, these people do get answers.

Expert Help has been discussed many times, we're still working on ways we might change this.

We would love for people to better utilize the search filters - they cover every material, measurement, function, price, rating and even color; combined with reviews, they really cover it.

I also think the forum helps - lots of people answer at their convenience and give great advice.

But you know us, we're always improving. less