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I agree. Sorry if my reply sounded accusatory....it was not a good day. It most likely was defective....maybe not baked long enough. We have advised the factory, and have re-tested several from each lot we have received, and they all seem fine. Thank you for your input as this is the feedback we need to make our products better. Please keep in mind that with over 3000 branded items, as well as over 3000 private label items, we ship over 2 million units a month. We batch test all production runs as they are produced, but with the kind of volume we do, sometimes a part of a batch slips through. We apologize to anyone who receives a defective product, and we stand behind all items 100%. Our Warranty provider at link addresses warranty issues, and for a nominal fee to cover shipping and handling, will replace any defectives within the guidelines of the warranty period. Thanks again for everyone's help and honesty...oh, and the measurements that were provided by us were incorrect, and are being updated at our site link under the downloads section labeled "Product Specifications."
Originally posted by
Luscious Lily
If you look back, none of the reviewers took a sharp object to the finish. One mentions scratching (which generally implies use of fingernails), the other simply applying tape to the surface to help get an accurate measurement. Regardless of the
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If you look back, none of the reviewers took a sharp object to the finish. One mentions scratching (which generally implies use of fingernails), the other simply applying tape to the surface to help get an accurate measurement. Regardless of the safety of the material of the finish, it should not be coming off. Flaking off of pieces of any object designed for insertion are a cause for concern.
Since it took a razor blade to remove it in your lab, perhaps a bad batch got through early on that wasn't fixed correctly. We don't use razor blades and other sharp objects to test finishes - as you implied, that would be ridiculous and silly. less
Since it took a razor blade to remove it in your lab, perhaps a bad batch got through early on that wasn't fixed correctly. We don't use razor blades and other sharp objects to test finishes - as you implied, that would be ridiculous and silly. less