I can try, but it's one of those things where it might give the impression that we've been accused of doing that in the past, so I don't know how keen Fred would be on it.

It doesn't have to be defensive at all. Simply state that by law, returns are destroyed or whatever is correct.

I understand, but common sense would dictate that this is completely unethical and not something any company would do.

That's like saying that a hospital rinses out hyperdermic needles and reuses them. We also do not accept used toys unless it is defective.

It is not a possibility at this time.