Customer Service: Quick and prompt on questions. Messaged them the night I ordered this on a question and received a message back the next day.

Shipping: I ordered it on March 7th and received it on March 10th! One day before the projected date. Was packed very well to keep it safe. No damage was done on it. Was wrapped twice in plastic and then had the air bags around it to keep it from rocking around in the medium sized box. (was a big box where the mailman had to bring it to our door.)

Look: Looks as shown in the pictures. Though the pictures are deceiving when it comes to size. hehe. Well if you are a small gal like me it felt pretty big. It is a very pretty shade of pink with a cute butterfly vibe on top with 4 inches of insertable shaft and head. Had a small remote control area on the vibe itself with many speeds and rhythms between thrusts and vibrations to choose from! When you turn it on, all the lights blink. Then the lights show in blinking pattern the pattern you choose. Comes with a charger cord that can plug into your computer to help charge it up. This helps save on money when it comes to buying batteries!

How it was in use: The butterfly part is fun to use on your clit for foreplay. Specially when you try and experiment with all the speeds and patterns there is to choose from. When you are ready to insert it, make sure you have lube on hand due to the soft rubber jelly like texture. Once in the thrusting mechanism is amazing feeling! This is a perfect toy for those who have short arms where using dildos, vibrators is hard to use when it comes to manual thrusting or if you have arthritis, etc. I had to spread the lips more for the butterfly to get to my clit but when it touched it, the vibes truly travel through it. It was slightly noisy so recommended to be alone if you do not want anyone around to hear it. After I felt so dizzy but had such a nice sexual release from it. Was a nice change from ordinary vibes and dildos!

Cleanup: I used warm water and soap(at the moment all I had was anti-bacterial hand soap. lol) and it can be a little rough to clean due to the grooves in the shaft. Did look pretty well waterproof as advertised.