I recently ordered my toys over the weekend and Eden fantasy never shipped them. They blamed usps knowing they just forgot. All of a sudden after I complained about my shipment it’s shipped at 10pm tonight 3/4. What type of business tactic is that. I would not recommend any business that can’t admit a shipment delay yet alone lie in another business. I can imagine what other poor business practices they have.
Had a terrible experience with Eden Fantasy
BabsyB
03/05/2020
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I'm sorry you feel this way! I order from them quite frequently and never had this issue. I do feel like it was an honest mistake
Originally posted by
BabsyB
I recently ordered my toys over the weekend and Eden fantasy never shipped them. They blamed usps knowing they just forgot. All of a sudden after I complained about my shipment it’s shipped at 10pm tonight 3/4. What type of business tactic is that. I
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more
I recently ordered my toys over the weekend and Eden fantasy never shipped them. They blamed usps knowing they just forgot. All of a sudden after I complained about my shipment it’s shipped at 10pm tonight 3/4. What type of business tactic is that. I would not recommend any business that can’t admit a shipment delay yet alone lie in another business. I can imagine what other poor business practices they have.
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I'm glad to see once you contacted them, that they immediately took care of the problem.
03/05/2020
I've also placed dozens of orders through Eden and I've never had this issue. I'm sorry it befell you, but I'm glad that it's on its way to you now.
If it was your first order, sometimes it takes a few days to ship as they take a while to process the order, but if it's not your first the idk what to think :/
If it was your first order, sometimes it takes a few days to ship as they take a while to process the order, but if it's not your first the idk what to think :/
03/05/2020
I have had maybe/almost a hundred orders and sometimes they get snagged at a spot like a hub or warehouse or the post office but they are normally very quick and problem free.
03/05/2020
Dear BabsyB!
I am a community manager at EdenFantasys, and I'm very sorry to hear that you had such an unsatisfactory experience with your order delivery. I absolutely understand your disappointment - who would be happy not to receive anticipated purchase on time?
I've checked the issue with your order, and from what I saw, the package was created exactly when it should be, and it looks like EF carried it to the delivery service on time. Than's why guys from customer service thought the delay was not on our end.
I don't blame the delivery service either - obviously, the problem should be investigated more thoroughly, and the Customer service is doing this now. They will contact the carrier and warehouse staff in order to find out all the details. They will keep you posted and get in touch with you with possible ways to solve this problem.
Normally, EF doesn't have problems with timely delivery. But we don't leave in an ideal world, and the different circumstances that interfere with the proper working process might happen. And I feel really sorry for you having to deal with this situation.
EdenFantasys highly appreciate every customer. We will gladly compensate for all the inconvenience and displeasure you had in regard to the delay with the delivery of your purchase.
Please, let me know if I can be of further help, and I'll be happy to assist you in any way you might need.
I am a community manager at EdenFantasys, and I'm very sorry to hear that you had such an unsatisfactory experience with your order delivery. I absolutely understand your disappointment - who would be happy not to receive anticipated purchase on time?
I've checked the issue with your order, and from what I saw, the package was created exactly when it should be, and it looks like EF carried it to the delivery service on time. Than's why guys from customer service thought the delay was not on our end.
I don't blame the delivery service either - obviously, the problem should be investigated more thoroughly, and the Customer service is doing this now. They will contact the carrier and warehouse staff in order to find out all the details. They will keep you posted and get in touch with you with possible ways to solve this problem.
Normally, EF doesn't have problems with timely delivery. But we don't leave in an ideal world, and the different circumstances that interfere with the proper working process might happen. And I feel really sorry for you having to deal with this situation.
EdenFantasys highly appreciate every customer. We will gladly compensate for all the inconvenience and displeasure you had in regard to the delay with the delivery of your purchase.
Please, let me know if I can be of further help, and I'll be happy to assist you in any way you might need.
03/06/2020
Thank all of you, guys, for your positive feedback and support!
EdenFantasys strives to fulfill its obligations to customers, and as a rule, delivery occurs in time. I feel really bad that BabsyB has faced such an issue. Hopefully, the problem will be solved in a proper and satisfactory way.
EdenFantasys strives to fulfill its obligations to customers, and as a rule, delivery occurs in time. I feel really bad that BabsyB has faced such an issue. Hopefully, the problem will be solved in a proper and satisfactory way.
03/06/2020
I have ordered about 20 times and never had a problem.
03/08/2020
Shipping delays are sometimes just a part of shopping online, unfortunately. It can happen even with the best of companies.
The first two items I ordered from EF actually each arrived a day early. My third shipment was, unfortunately, delayed (it was supposed to arrive yesterday, but now won't be here until tomorrow or Tuesday...hopefully), but the problem occurred once the item was already in transit, so EF is definitely not to blame for the delay.
All indications I've seen point to EF being very prompt and responsible with their shipping practices. Even so, sometimes delays still happen. Sometimes that's just the price we pay for the convenience and privacy of shopping from the comfort of home.
The first two items I ordered from EF actually each arrived a day early. My third shipment was, unfortunately, delayed (it was supposed to arrive yesterday, but now won't be here until tomorrow or Tuesday...hopefully), but the problem occurred once the item was already in transit, so EF is definitely not to blame for the delay.
All indications I've seen point to EF being very prompt and responsible with their shipping practices. Even so, sometimes delays still happen. Sometimes that's just the price we pay for the convenience and privacy of shopping from the comfort of home.
05/03/2020
Quote:
Sorry you had a bad experience. The only thing I can say is that all of my orders have been shipped promptly and correctly. I would give them another chance, it is hard for a warehouse business to always say on top of things. Something could have gotten mislabeled and who ever you talked to is probably looking up stuff on a computer. Also sounds like they are shipping your order and taking care of the problem.
Originally posted by
BabsyB
I recently ordered my toys over the weekend and Eden fantasy never shipped them. They blamed usps knowing they just forgot. All of a sudden after I complained about my shipment it’s shipped at 10pm tonight 3/4. What type of business tactic is that. I
...
more
I recently ordered my toys over the weekend and Eden fantasy never shipped them. They blamed usps knowing they just forgot. All of a sudden after I complained about my shipment it’s shipped at 10pm tonight 3/4. What type of business tactic is that. I would not recommend any business that can’t admit a shipment delay yet alone lie in another business. I can imagine what other poor business practices they have.
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05/03/2020
Total posts: 9
Unique posters: 8