PVC = JELLY?! (Eden needs the safety ratings and the material category on all the materials pages!) OMG... I bought a toy waterproof vibrating dildo from here my 2nd toy ever and the description review at the time said that it was made of soft and hard plastic. Now I go back months later to find it says PVC & PLASTIC and when I click on it it says safety rating of 2 and in the JELLY category. Why didn't an editor or someone catch that before it was published? Or is this my fault? Please help explain this to me. I know it's fixed now to read the correct info, but I have been using a toy I thought was plastic and pretty safe without a condom and I've only been using antibacterial soap tea tree oil hot water to clean it until, I got a really bad UTI & a yeast infection after using it. So to sanitize the waterproof toy I soaked it overnight in vinegar. Later on I went online to EF to look up better cleaning for this toy & I found out about all of this info about what it's made of and I freaked out. Should I have been using a condom every time? Should I throw my toy out? Isn't PVC the same thing plumbing pipes are made of? Those pipes don't seem anything like jelly? I've known about jelly toys from day 1 and to NEVER USE THEM EVER but I didn't know about the scary materials hiding under different names or being mixed with plastic and them just calling it all out plastic never saying anything about the jelly parts. I've already read Eden Fantasys's safety scale and I think it could be improved vastly by stating the safety rank levels of the material on the page for that material and what category that material falls under. Jelly & other unsafe materials hide under a wide variety of names and it would make it much easier to avoid them if EF added this info to the material info pages, It would be much easier for everyone including those new to toys to use the information to the fullest, please change it to have more info the material safety scale on every material page along with which category of material each material falls under. I love this site and I feel it should be improved in this area to make it even better please consider doing so, Thank you. -Amenti
Featured by EdenFantasys
PVC = JELLY?! (Eden needs the safety ratings and the material category on all the materials pages!)
02/27/2013
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Captivating topic discussions on Jelly Dildo:
Jelly?
I have gathered from all the reviews that I have read that Jelly ones just dont seem to go over that well. What are your opinions on this matter?
Are there any larger Jellyfish?
Wish you had a bigger one. Is this the only size you have in this one?
Do you like Jelly beans? If so, what is your favorite flavor
Mine is Cinnamon...hotter the better.
Ooops, I left the jelly out, are we going to die?
So, I was up really late last night, made a pb&j before bed and totally left the jelly on the counter. Noticed it about 8 hours later (after waking...
Meany Meany Jelly Beany?
So now that I've been here on Eden for about a week, I am starting to get the hang of things a bit more. I am now writing my first review with the...
Jelly?
I have gathered from all the reviews that I have read that Jelly ones just dont seem to go over that well. What are your opinions on this matter?
Are there any larger Jellyfish?
Wish you had a bigger one. Is this the only size you have in this one?
Do you like Jelly beans? If so, what is your favorite flavor
Mine is Cinnamon...hotter the better.
Ooops, I left the jelly out, are we going to die?
So, I was up really late last night, made a pb&j before bed and totally left the jelly on the counter. Noticed it about 8 hours later (after waking...
Meany Meany Jelly Beany?
So now that I've been here on Eden for about a week, I am starting to get the hang of things a bit more. I am now writing my first review with the...
02/27/2013
Quote:
Okay, so to be fair PVS is a soft matieral that is a plastic, but it shouldn't have been listed as just that.
Originally posted by
amenti
PVC = JELLY?! (Eden needs the safety ratings and the material category on all the materials pages!) OMG... I bought a toy waterproof vibrating dildo from here my 2nd toy ever and the description review at the time said that it was made of soft and
...
more
PVC = JELLY?! (Eden needs the safety ratings and the material category on all the materials pages!) OMG... I bought a toy waterproof vibrating dildo from here my 2nd toy ever and the description review at the time said that it was made of soft and hard plastic. Now I go back months later to find it says PVC & PLASTIC and when I click on it it says safety rating of 2 and in the JELLY category. Why didn't an editor or someone catch that before it was published? Or is this my fault? Please help explain this to me. I know it's fixed now to read the correct info, but I have been using a toy I thought was plastic and pretty safe without a condom and I've only been using antibacterial soap tea tree oil hot water to clean it until, I got a really bad UTI & a yeast infection after using it. So to sanitize the waterproof toy I soaked it overnight in vinegar. Later on I went online to EF to look up better cleaning for this toy & I found out about all of this info about what it's made of and I freaked out. Should I have been using a condom every time? Should I throw my toy out? Isn't PVC the same thing plumbing pipes are made of? Those pipes don't seem anything like jelly? I've known about jelly toys from day 1 and to NEVER USE THEM EVER but I didn't know about the scary materials hiding under different names or being mixed with plastic and them just calling it all out plastic never saying anything about the jelly parts. I've already read Eden Fantasys's safety scale and I think it could be improved vastly by stating the safety rank levels of the material on the page for that material and what category that material falls under. Jelly & other unsafe materials hide under a wide variety of names and it would make it much easier to avoid them if EF added this info to the material info pages, It would be much easier for everyone including those new to toys to use the information to the fullest, please change it to have more info the material safety scale on every material page along with which category of material each material falls under. I love this site and I feel it should be improved in this area to make it even better please consider doing so, Thank you. -Amenti
less
PVC is what pipes are made of, but it has some chemicals added to it when it's used to make a toy. The material on your toy was probably MUCH softer than a pipe, right? These chemicals can seep out and cause bodily harm, and by softening it they make it porous. It's not cured like silicone, which is one of the properties that makes silicone so safe.
If you, and only you, have been using this toy, it should have been pretty okay to not use a condom. I think that the general rule for a toy like that that you only use vaginally with one person is to toss it and get a new one after 6 months, both because the material breaks down and it begins to get too bacteria-y.
I've almost never found a toy on Eden that's up for sale with this issue. Usually DR reviewers catch things like this and let the admins know of any material confusion before too many people get a hold of one. I'm sorry that you had this issue!
02/27/2013
Well, reviews, even DRs, are written by folks like you and me.. who aren't perfect and sometimes get things wrong. If it was a DR, you'd think someone should have caught it, but your best bet is to look at the product page itself, which always has the material with a link to more info. Further down the page, under the "Product Description," every product has the visual scale rating for safety.
As for jelly PVC -- yes same material, but the softer jelly has phthalates or other chemicals to soften it, which is why PVC pipes and jelly dildos aren't exactly alike. To someone who is unfamiliar, using "plastic" as a catchall term is understandable.
Eden's material info for pvc is here: link
And jelly is here: link
I got those links from looking up some random "jelly" toys, all of which had links to the material properties pages on them. Each material page does show the visual scale doodad. You can view all materials here: link
The list probably could be ordered better, though.
As for jelly PVC -- yes same material, but the softer jelly has phthalates or other chemicals to soften it, which is why PVC pipes and jelly dildos aren't exactly alike. To someone who is unfamiliar, using "plastic" as a catchall term is understandable.
Eden's material info for pvc is here: link
And jelly is here: link
I got those links from looking up some random "jelly" toys, all of which had links to the material properties pages on them. Each material page does show the visual scale doodad. You can view all materials here: link
The list probably could be ordered better, though.
02/27/2013
Quote:
The issue with PVC is that it also frequently contains phthalates, which can leech into your body. (for example: link Googling for PVC+phthalates brings up many more articles.)
Originally posted by
Ryuson
Okay, so to be fair PVS is a soft matieral that is a plastic, but it shouldn't have been listed as just that.
PVC is what pipes are made of, but it has some chemicals added to it when it's used to make a toy. The material on your toy ... more
PVC is what pipes are made of, but it has some chemicals added to it when it's used to make a toy. The material on your toy ... more
Okay, so to be fair PVS is a soft matieral that is a plastic, but it shouldn't have been listed as just that.
PVC is what pipes are made of, but it has some chemicals added to it when it's used to make a toy. The material on your toy was probably MUCH softer than a pipe, right? These chemicals can seep out and cause bodily harm, and by softening it they make it porous. It's not cured like silicone, which is one of the properties that makes silicone so safe.
If you, and only you, have been using this toy, it should have been pretty okay to not use a condom. I think that the general rule for a toy like that that you only use vaginally with one person is to toss it and get a new one after 6 months, both because the material breaks down and it begins to get too bacteria-y.
I've almost never found a toy on Eden that's up for sale with this issue. Usually DR reviewers catch things like this and let the admins know of any material confusion before too many people get a hold of one. I'm sorry that you had this issue! less
PVC is what pipes are made of, but it has some chemicals added to it when it's used to make a toy. The material on your toy was probably MUCH softer than a pipe, right? These chemicals can seep out and cause bodily harm, and by softening it they make it porous. It's not cured like silicone, which is one of the properties that makes silicone so safe.
If you, and only you, have been using this toy, it should have been pretty okay to not use a condom. I think that the general rule for a toy like that that you only use vaginally with one person is to toss it and get a new one after 6 months, both because the material breaks down and it begins to get too bacteria-y.
I've almost never found a toy on Eden that's up for sale with this issue. Usually DR reviewers catch things like this and let the admins know of any material confusion before too many people get a hold of one. I'm sorry that you had this issue! less
"If you, and only you, have been using this toy, it should have been pretty okay to not use a condom. I think that the general rule for a toy like that that you only use vaginally with one person is to toss it and get a new one after 6 months, both because the material breaks down and it begins to get too bacteria-y."
Does having to throw out a toy you are inserting into your pussy/ass because it is breaking down/becoming too full of bacteria to use anymore sound safe on any level? I'm sorry, that's just really terrible logic. If it's too full of bacteria to use safely because it's porous...why on earth would you say it's 'ok to use without a condom'?
OP, I'm sorry that happened! Getting toys that are made of materials that aren't what you expected sucks.
02/27/2013
I only used the toy vaginally & no one else ever used it. I cleaned it very well before and after each use. I am allergic to latex condoms and having gotten hives in my privates from using them. I know they are condoms out they made for people like me with this issue but I feel they are too expensive for use on only a sex toy so I only buy toys with safe materials and take care of them which is why I was so shocked to find this out. I've only had this toy since early December last year and it's had moderate to light use. I asked a few weeks ago before I noticed the error on the page wale I was suffering from said problem after storing it away again I found that it had damaged my other toys and left burn marks on them and stickiness I asked the people who run this site why my plastic toy had burn marks when it was only stored with other plastic toys and one silicone toy, they told be it sounds like a reaction to silicone and it's breaking down my toys and to throw it out and buy more expensive toy to replace it. They did not explain how it was possible that plastic could have a reaction to silicone. Now I know it was because it was Jelly not plastic. This toy has damaged 2 other toys that were stored with it and one that I used on my clitoris was having this toy inserted the fairy wand touched the other toy the whole time and was a disaster afterward. Ruined my 'Bgee' (huge blackish marks on it and an odd chemical smell) 'My Fairy Wand'(Still works but the head of it has HUGE craters, holes and raised up parts I showed this to my Mom asking her what was going on with it she didn't know but said it "HOLLY SHIT YOU WEREN'T KIDDING it looks like the surface of the moon!" 'and my Dr. Laura Berman Fiji (silicone dildo has some slight burn marks and raised up areas) I suffer from sexual disabilities and after using this toy I had strong burning in my insides for days afterward each time being only my 2ND sex toy and having this many pain problems I thought that was just how my body responds to penetration. After I switched to using only silicone and other toys I no longer had the burning itch each time and was even able to achieve my very first orgasms of my life I thought it was because I was overcoming my disabilities, improving my PC muscles & on stronger medications for this. That's when I decided to use this toy again and experienced the burning pain again as well as getting an infection that I needed anti-biotic for and then the antibiotics caused a yeast infection so I needed medications for that too. It ruined my best toys cost me 2 & and half weeks of discomfort and health problems, medical bills, etc. I just feel that if they improved the way the material pages are and were little more vigilant at spotting any errors, that I could have saved myself a massive amount of pain, trouble, money and the destruction of the only toy that has ever given me an orgasm at the time. The fairy wand. (Since then I have been able to have an orgasm with a strong bullet but I hate that my fairy wand is so messed up even though it works. I wish I could find out how to fix it cause I can't afford to replace it now.)
02/27/2013
I have found discrepancies in product material listing also. I check on the toy packaging. If I have any issues, I honestly return it.
02/27/2013
Quote:
Jelly or PVC or anything with Jelly is not safe and shouldn't be used.
Originally posted by
Pixel
The issue with PVC is that it also frequently contains phthalates, which can leech into your body. (for example: link Googling for PVC+phthalates brings up many more articles.)
"If you, and only you, have been using this toy, it should ... more
"If you, and only you, have been using this toy, it should ... more
The issue with PVC is that it also frequently contains phthalates, which can leech into your body. (for example: link Googling for PVC+phthalates brings up many more articles.)
"If you, and only you, have been using this toy, it should have been pretty okay to not use a condom. I think that the general rule for a toy like that that you only use vaginally with one person is to toss it and get a new one after 6 months, both because the material breaks down and it begins to get too bacteria-y."
Does having to throw out a toy you are inserting into your pussy/ass because it is breaking down/becoming too full of bacteria to use anymore sound safe on any level? I'm sorry, that's just really terrible logic. If it's too full of bacteria to use safely because it's porous...why on earth would you say it's 'ok to use without a condom'?
OP, I'm sorry that happened! Getting toys that are made of materials that aren't what you expected sucks. less
"If you, and only you, have been using this toy, it should have been pretty okay to not use a condom. I think that the general rule for a toy like that that you only use vaginally with one person is to toss it and get a new one after 6 months, both because the material breaks down and it begins to get too bacteria-y."
Does having to throw out a toy you are inserting into your pussy/ass because it is breaking down/becoming too full of bacteria to use anymore sound safe on any level? I'm sorry, that's just really terrible logic. If it's too full of bacteria to use safely because it's porous...why on earth would you say it's 'ok to use without a condom'?
OP, I'm sorry that happened! Getting toys that are made of materials that aren't what you expected sucks. less
If your going to do so anyway use a condom.
At the time I was told the toy was made only of PLASTIC not PVC OR JELLY.
It's only been 3-4 months now since I got it.
I am allergic to latex and you don't want hives or a rash in your vagina. That's why I was trying to buy what I thought was a safer toy I could without a condom so long as I took good care of it which I did though under the misguided information I was caring for a soft plastic toy It was stored with other plastic toys and one silicone dildo which it damaged all but one of the toys it was stored with.
I now keep all my toys in separate Ziploc bags and only put them back into the bags after they are fully dry and sterilized.
I'm very unhappy with the results that came from me buying this toy.
I will warn all my friends and family to look up as much info as possible about what the toy is made of even if Eden says it's okay, to look at the manufacturer website just to make sure it's what it says it is and is safe to use.
Yes It is beyond really sucks. And I advise everyone to do everything they can to make sure the toys they buy are safe for use and not made of anything in the Jelly family.
02/27/2013
Quote:
I've already returned it once before, when I got it sent back to me after carefully inspecting it to make sure it was okay, I threw out the box it came in cause it reminded me of the previous one which was clearly opened and used. When I bought the toy in October it came open with fingerprints, a hair and what looked like some kind of body fluid on it. I took pictures and sent in a support ticket horrified that I have received a possibly used toy.
Originally posted by
travelnurse
I have found discrepancies in product material listing also. I check on the toy packaging. If I have any issues, I honestly return it.
this is the messages:
From: Customer
To: Support representative
SE083910 Spellbound stud curved jack (Pink Color)
Product clearly used and completely opened.
Lint and finger prints visible on product and inner packaging.
Tried to submit return request for a replacement product but the form would not allow me to click the bubble for replacement/exchange.
I'm attaching pictures of the damaged product.
I also need to have a UPS free return label printed out but as I said your form is not allowing me to chose exchange only refund, which I do not want. I wish to exchange this for a NEW UNOPENED UNDAMAGED PRODUCT.
Please allow the form to submit for exchange and send me a UPS free shipping label to return with this.
Please respond ASAP and help me to return my damaged product. Thank you.
This was there response:
From: Support representative
To: Customer
I do apologize about that. I do know the Cal Exotics usually have floppy tops that sometimes open during shipment. I did not see the lint and fingerprints that you spoke of but I believe what you are telling me. I have set up an exchange and emailed you a return label and packaging slip to send the item back.
Thanks,
Customer Service
(My camera sucks and couldn't show the detail enough for the lint and finger prints but the box was completely opened at the top with the inner plastic part halfway out the box and toy exposed. Maybe since the box was opened that far when they put it in there someone touched it but still that in itself mostly me trying to make excuses for EF because I don't mentally want to admit to the possibility of a used toy as that's just beyond gross.
Both of these incidents are making me wary and upset. I love this site and the community on here is like a fun vacation from real life with tons of friends and helpful info. I spend several hours everyday on here and got my friends and family to join and buy things as well.
How do I view photos I sent attached to a support ticket? I can't find the option to let me like on an email and I'd like to show you them.)
02/27/2013
Quote:
If a toy is from Doc Johnson, it is certified to be phthalate free.
Originally posted by
Pixel
The issue with PVC is that it also frequently contains phthalates, which can leech into your body. (for example: link Googling for PVC+phthalates brings up many more articles.)
"If you, and only you, have been using this toy, it should ... more
"If you, and only you, have been using this toy, it should ... more
The issue with PVC is that it also frequently contains phthalates, which can leech into your body. (for example: link Googling for PVC+phthalates brings up many more articles.)
"If you, and only you, have been using this toy, it should have been pretty okay to not use a condom. I think that the general rule for a toy like that that you only use vaginally with one person is to toss it and get a new one after 6 months, both because the material breaks down and it begins to get too bacteria-y."
Does having to throw out a toy you are inserting into your pussy/ass because it is breaking down/becoming too full of bacteria to use anymore sound safe on any level? I'm sorry, that's just really terrible logic. If it's too full of bacteria to use safely because it's porous...why on earth would you say it's 'ok to use without a condom'?
OP, I'm sorry that happened! Getting toys that are made of materials that aren't what you expected sucks. less
"If you, and only you, have been using this toy, it should have been pretty okay to not use a condom. I think that the general rule for a toy like that that you only use vaginally with one person is to toss it and get a new one after 6 months, both because the material breaks down and it begins to get too bacteria-y."
Does having to throw out a toy you are inserting into your pussy/ass because it is breaking down/becoming too full of bacteria to use anymore sound safe on any level? I'm sorry, that's just really terrible logic. If it's too full of bacteria to use safely because it's porous...why on earth would you say it's 'ok to use without a condom'?
OP, I'm sorry that happened! Getting toys that are made of materials that aren't what you expected sucks. less
02/27/2013
Quote:
If you're allergic to latex, then your safest bet is to buy silicone.
Originally posted by
amenti
Jelly or PVC or anything with Jelly is not safe and shouldn't be used.
If your going to do so anyway use a condom.
At the time I was told the toy was made only of PLASTIC not PVC OR JELLY.
It's only been 3-4 months now since I ... more
If your going to do so anyway use a condom.
At the time I was told the toy was made only of PLASTIC not PVC OR JELLY.
It's only been 3-4 months now since I ... more
Jelly or PVC or anything with Jelly is not safe and shouldn't be used.
If your going to do so anyway use a condom.
At the time I was told the toy was made only of PLASTIC not PVC OR JELLY.
It's only been 3-4 months now since I got it.
I am allergic to latex and you don't want hives or a rash in your vagina. That's why I was trying to buy what I thought was a safer toy I could without a condom so long as I took good care of it which I did though under the misguided information I was caring for a soft plastic toy It was stored with other plastic toys and one silicone dildo which it damaged all but one of the toys it was stored with.
I now keep all my toys in separate Ziploc bags and only put them back into the bags after they are fully dry and sterilized.
I'm very unhappy with the results that came from me buying this toy.
I will warn all my friends and family to look up as much info as possible about what the toy is made of even if Eden says it's okay, to look at the manufacturer website just to make sure it's what it says it is and is safe to use.
Yes It is beyond really sucks. And I advise everyone to do everything they can to make sure the toys they buy are safe for use and not made of anything in the Jelly family. less
If your going to do so anyway use a condom.
At the time I was told the toy was made only of PLASTIC not PVC OR JELLY.
It's only been 3-4 months now since I got it.
I am allergic to latex and you don't want hives or a rash in your vagina. That's why I was trying to buy what I thought was a safer toy I could without a condom so long as I took good care of it which I did though under the misguided information I was caring for a soft plastic toy It was stored with other plastic toys and one silicone dildo which it damaged all but one of the toys it was stored with.
I now keep all my toys in separate Ziploc bags and only put them back into the bags after they are fully dry and sterilized.
I'm very unhappy with the results that came from me buying this toy.
I will warn all my friends and family to look up as much info as possible about what the toy is made of even if Eden says it's okay, to look at the manufacturer website just to make sure it's what it says it is and is safe to use.
Yes It is beyond really sucks. And I advise everyone to do everything they can to make sure the toys they buy are safe for use and not made of anything in the Jelly family. less
Other than silicone, no material can be sterilized and even saying it's sterilized is an inaccurate description because unless one has an autoclave it is not sterilized. It is merely disinfected through boiling and 1:10 bleach solutions.
02/27/2013
Quote:
The descriptive review states:
Originally posted by
amenti
Jelly or PVC or anything with Jelly is not safe and shouldn't be used.
If your going to do so anyway use a condom.
At the time I was told the toy was made only of PLASTIC not PVC OR JELLY.
It's only been 3-4 months now since I ... more
If your going to do so anyway use a condom.
At the time I was told the toy was made only of PLASTIC not PVC OR JELLY.
It's only been 3-4 months now since I ... more
Jelly or PVC or anything with Jelly is not safe and shouldn't be used.
If your going to do so anyway use a condom.
At the time I was told the toy was made only of PLASTIC not PVC OR JELLY.
It's only been 3-4 months now since I got it.
I am allergic to latex and you don't want hives or a rash in your vagina. That's why I was trying to buy what I thought was a safer toy I could without a condom so long as I took good care of it which I did though under the misguided information I was caring for a soft plastic toy It was stored with other plastic toys and one silicone dildo which it damaged all but one of the toys it was stored with.
I now keep all my toys in separate Ziploc bags and only put them back into the bags after they are fully dry and sterilized.
I'm very unhappy with the results that came from me buying this toy.
I will warn all my friends and family to look up as much info as possible about what the toy is made of even if Eden says it's okay, to look at the manufacturer website just to make sure it's what it says it is and is safe to use.
Yes It is beyond really sucks. And I advise everyone to do everything they can to make sure the toys they buy are safe for use and not made of anything in the Jelly family. less
If your going to do so anyway use a condom.
At the time I was told the toy was made only of PLASTIC not PVC OR JELLY.
It's only been 3-4 months now since I got it.
I am allergic to latex and you don't want hives or a rash in your vagina. That's why I was trying to buy what I thought was a safer toy I could without a condom so long as I took good care of it which I did though under the misguided information I was caring for a soft plastic toy It was stored with other plastic toys and one silicone dildo which it damaged all but one of the toys it was stored with.
I now keep all my toys in separate Ziploc bags and only put them back into the bags after they are fully dry and sterilized.
I'm very unhappy with the results that came from me buying this toy.
I will warn all my friends and family to look up as much info as possible about what the toy is made of even if Eden says it's okay, to look at the manufacturer website just to make sure it's what it says it is and is safe to use.
Yes It is beyond really sucks. And I advise everyone to do everything they can to make sure the toys they buy are safe for use and not made of anything in the Jelly family. less
"Material / Texture: The Spellbound is made from PVC (phthalates free) which means that it cannot be sterilized."
Product Page
Also, jelly toys are not opaque, you can see through 99% of them to some degree. The item in question is not see-through. There's no way it could be jelly. Jelly cannot be combined with PVC as both materials would become unstable.
The product page also lists the item as PVC. PVC is a thermoplastic.
02/27/2013
Quote:
Now, onto to the used-toy claim.
Originally posted by
amenti
I've already returned it once before, when I got it sent back to me after carefully inspecting it to make sure it was okay, I threw out the box it came in cause it reminded me of the previous one which was clearly opened and used. When I bought
...
more
I've already returned it once before, when I got it sent back to me after carefully inspecting it to make sure it was okay, I threw out the box it came in cause it reminded me of the previous one which was clearly opened and used. When I bought the toy in October it came open with fingerprints, a hair and what looked like some kind of body fluid on it. I took pictures and sent in a support ticket horrified that I have received a possibly used toy.
this is the messages:
From: Customer
To: Support representative
SE083910 Spellbound stud curved jack (Pink Color)
Product clearly used and completely opened.
Lint and finger prints visible on product and inner packaging.
Tried to submit return request for a replacement product but the form would not allow me to click the bubble for replacement/exchange.
I'm attaching pictures of the damaged product.
I also need to have a UPS free return label printed out but as I said your form is not allowing me to chose exchange only refund, which I do not want. I wish to exchange this for a NEW UNOPENED UNDAMAGED PRODUCT.
Please allow the form to submit for exchange and send me a UPS free shipping label to return with this.
Please respond ASAP and help me to return my damaged product. Thank you.
This was there response:
From: Support representative
To: Customer
I do apologize about that. I do know the Cal Exotics usually have floppy tops that sometimes open during shipment. I did not see the lint and fingerprints that you spoke of but I believe what you are telling me. I have set up an exchange and emailed you a return label and packaging slip to send the item back.
Thanks,
Customer Service
(My camera sucks and couldn't show the detail enough for the lint and finger prints but the box was completely opened at the top with the inner plastic part halfway out the box and toy exposed. Maybe since the box was opened that far when they put it in there someone touched it but still that in itself mostly me trying to make excuses for EF because I don't mentally want to admit to the possibility of a used toy as that's just beyond gross.
Both of these incidents are making me wary and upset. I love this site and the community on here is like a fun vacation from real life with tons of friends and helpful info. I spend several hours everyday on here and got my friends and family to join and buy things as well.
How do I view photos I sent attached to a support ticket? I can't find the option to let me like on an email and I'd like to show you them.) less
this is the messages:
From: Customer
To: Support representative
SE083910 Spellbound stud curved jack (Pink Color)
Product clearly used and completely opened.
Lint and finger prints visible on product and inner packaging.
Tried to submit return request for a replacement product but the form would not allow me to click the bubble for replacement/exchange.
I'm attaching pictures of the damaged product.
I also need to have a UPS free return label printed out but as I said your form is not allowing me to chose exchange only refund, which I do not want. I wish to exchange this for a NEW UNOPENED UNDAMAGED PRODUCT.
Please allow the form to submit for exchange and send me a UPS free shipping label to return with this.
Please respond ASAP and help me to return my damaged product. Thank you.
This was there response:
From: Support representative
To: Customer
I do apologize about that. I do know the Cal Exotics usually have floppy tops that sometimes open during shipment. I did not see the lint and fingerprints that you spoke of but I believe what you are telling me. I have set up an exchange and emailed you a return label and packaging slip to send the item back.
Thanks,
Customer Service
(My camera sucks and couldn't show the detail enough for the lint and finger prints but the box was completely opened at the top with the inner plastic part halfway out the box and toy exposed. Maybe since the box was opened that far when they put it in there someone touched it but still that in itself mostly me trying to make excuses for EF because I don't mentally want to admit to the possibility of a used toy as that's just beyond gross.
Both of these incidents are making me wary and upset. I love this site and the community on here is like a fun vacation from real life with tons of friends and helpful info. I spend several hours everyday on here and got my friends and family to join and buy things as well.
How do I view photos I sent attached to a support ticket? I can't find the option to let me like on an email and I'd like to show you them.) less
We DO NOT re-sell toys or sell used toys. Period. Saying anything to the contrary is slanderous and against our Terms of Service. It IS possible to receive a toy with a little bit of packaging debris on them but all of that should easily wash off.
California Exotics has recently started powder-coating their items with corn starch to keep the materials in good shape. This gives an appearance of "fluids" but I swear on all things holy and right in this world it is NOT body fluids of any kind.
Can a hair end up on a toy while it's being packaged in the factory? Probably.
To accuse or claim such things is really maddening because it puts our reputation on the line. We LOVE our customers and would never stoop to such underhanded (and disgusting) practices.
You can view the entire order process here.
And finally, if you do discover a toy is mislabeled please send in a support ticket and tell us! We'll gladly fix the information!!
02/27/2013
Total posts: 13
Unique posters: 7