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Black marks on my white Ella: What do I do?

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Contributor: bh253 bh253
I just received my LELO Ella in white, and right out of the box it has black smudges on it. What do I do?
Answers (public voting - your screen name will appear in the results):
Clean it this way.... (Comment)
Just ignore it.
Send it back!
Badass , Master DarkWolf , DreamWolf , Zombirella , Sauceboss , Sinfully , SMichelle , Missmarc , epiphanyjayne , sexxxkitten , SkinFlute , G&L , humpday , TheSinDoll , Vegan Silk , Jake'n'bake , kitty1949 , Breas , funforall7 , gloomybear , Sohotdinosaur , sweetpea12 , LavenderSkies , Lady Bear
24
Other... (Comment)
Gracie , ToyTimeTim , Beck , AWL , roskat , Woman China , DeliciousSurprise , Master DarkWolf , DreamWolf , Miichan , potstickers , wetone123
12
Total votes: 36 (34 voters)
Poll is closed
05/19/2012
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Contributor: ghalik ghalik
Did you try washing with soap and water? It could be from the manufacturing or packaging process.
05/19/2012
Contributor: Gracie Gracie
I would wash it in hot water and soap. If regular hand soap doesn't work I would try something stonger like Dawn. If that didn't work I would put it in the dishwasher. If that didn't work I would send it back! I know the box it comes in is black, but that shouldn't stain the toy! If I couldn't get mine clean I would send it back. I hope you like your Ella, I love mine!
05/19/2012
Contributor: Badass Badass
Honestly, if it were me and it was fresh out of the box, I would want to send it back..
05/19/2012
Contributor: ToyTimeTim ToyTimeTim
If it does not come clean with a simple washing I would send it back.
05/19/2012
Contributor: Beck Beck
I'd try to clean it with soap and water or a bleach water solution. If that doesn't work, I'd send it back.
05/19/2012
Contributor: AWL AWL
Quote:
Originally posted by ToyTimeTim
If it does not come clean with a simple washing I would send it back.
Me too.
05/19/2012
Contributor: roskat roskat
I agree with others, if you can't get rid of the smudges send it back. This is one of the reasons I like to stay away from light coloured toys.
05/19/2012
Contributor: Woman China Woman China
I'd try a few different things first; various soaps, various methods of cleaning, try everything first... then if you still have marks on it... what do you want to do? Have a perfect white Ella? Then send it back. If you like the character of the marks, keep it.
05/19/2012
Contributor: Master DarkWolf Master DarkWolf
Try to clean it good, and it is still not fine just send it back.
05/19/2012
Contributor: DreamWolf DreamWolf
Quote:
Originally posted by Master DarkWolf
Try to clean it good, and it is still not fine just send it back.
Agreed! That's what I would do too!
05/19/2012
Contributor: Zombirella Zombirella
I'm a germ freak, it would be the manufacturers mistake, not EF's but I'd totally send it back for a new one. I'd just be too worried about it even if I cleaned it and it came off.
05/20/2012
Contributor: Sauceboss Sauceboss
if they dont come off after a washing i would send it back
05/20/2012
Contributor: bh253 bh253
Thanks, everyone!
05/20/2012
Contributor: PropertyOfPotter PropertyOfPotter
Quote:
Originally posted by Beck
I'd try to clean it with soap and water or a bleach water solution. If that doesn't work, I'd send it back.
agreed!
05/20/2012
Contributor: Sinfully Sinfully
I wouldn't even attempt to clean it first. I would send it back. You purchased the product and it should come to you in "brand new" condition. Not marked or flawed.
05/20/2012
Contributor: Gracie Gracie
Quote:
Originally posted by bh253
Thanks, everyone!
Did it come clean?
05/20/2012
Contributor: Miichan Miichan
Quote:
Originally posted by bh253
I just received my LELO Ella in white, and right out of the box it has black smudges on it. What do I do?
I agree with a lot of other people. Try to clean it and see if it washes off. If not, then I would return it.

If you're really concerned about it, return it either way. Better to feel comfortable with something you're using in such an intimate way, than to worry about it. Right?
05/20/2012
Contributor: Missmarc Missmarc
Quote:
Originally posted by bh253
I just received my LELO Ella in white, and right out of the box it has black smudges on it. What do I do?
Send it back
05/20/2012
Contributor: sexxxkitten sexxxkitten
I would send it back after cleaning it.
05/21/2012
Contributor: SkinFlute SkinFlute
imperfections= refund!
05/21/2012
Contributor: G&L G&L
That does not sound good.
05/22/2012
Contributor: bh253 bh253
Quote:
Originally posted by Gracie
Did it come clean?
Some of the marks came off or got lighter, but the silicone underneath lost the velvety smooth feeling and had a lot of drag, :/
05/22/2012
Contributor: TheSinDoll TheSinDoll
I saw this on your review. I was thinking to myself "send that sucker back!"
05/22/2012
Contributor: Vegan Silk Vegan Silk
doesn't sound like the reviews, so there might be something wrong with just that one. return and get one that doesn't have that problem.
05/22/2012
Contributor: gloomybear gloomybear
i would send it back
05/23/2012
Contributor: Gracie Gracie
If it changed the texture that doesnt sound like just marks from the box, which is what I was thinking! It's not too late to send it back. I liked your review!
05/23/2012
Contributor: bh253 bh253
Thanks for the advice! I created a support ticket.
05/23/2012
Contributor: sweetpea12 sweetpea12
Quote:
Originally posted by bh253
I just received my LELO Ella in white, and right out of the box it has black smudges on it. What do I do?
That is so weird, I would contact the manufacturer before you send it back and maybe they will give you another for free.
05/30/2012
Contributor: Lady Bear Lady Bear
I would try to clean it with toy cleaner and if it didn't come off I would return it. Hope it works out for you!
06/06/2012