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Incorrect information in reviews?

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Contributor: indiglo indiglo
What should you do when you find incorrect information in a review? I'm not talking about incorrect info on the product information page, but in an actual review written by another Eden reviewer.

(I searched this topic and couldn't find anything, apologies if it's been touched on before and I missed it.)
09/24/2011
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Contributor: Peggi Peggi
Quote:
Originally posted by indiglo
What should you do when you find incorrect information in a review? I'm not talking about incorrect info on the product information page, but in an actual review written by another Eden reviewer.

(I searched this topic and couldn't ... more
I think there are two solutions to this. If you feel comfortable doing so, and you feel that the user (based on maybe knowing them through conversation or seeing that maybe they have the right kind of personality) may be appreciative, you can send them a message or maybe comment on the review, with the correction. Just make sure that you don't sound insulting, make sure they know you are being helpful. They can just edit the review.

Otherwise, I would contact one of the admins or maybe submit a support ticket.
09/24/2011
Contributor: Wildchild Wildchild
Quote:
Originally posted by indiglo
What should you do when you find incorrect information in a review? I'm not talking about incorrect info on the product information page, but in an actual review written by another Eden reviewer.

(I searched this topic and couldn't ... more
I would message the person and tell them why you think the info is wrong. I would want someone to do that for me.
09/25/2011
Contributor: Breas Breas
I came across two reviews like this that I did a review on as well. I wouldn't leave a comment under the review because even if you say it super nice, it could still be misunderstood and looked at as rude. I just sent the two users a message. Neither have replied or changed the info in their review though so .. *Shrug* I dunno. I just made sure my info was correct.
09/25/2011
Contributor: Antipova Antipova
I actually do think a very politely worded comment under the review is fine (especially if the reviewer hasn't replied to a message), because then if someone who is new to the product and was going to take the incorrect information as fact, they can see that there is some non-consensus on the fact, and that they should do more research.

I saw one review from a new reviewer warning not to insert a bullet vaginally or anally in case it might get lost, and I wrote a comment letting the reviewer and all readers know that the vagina ends at the cervix, and nothing smaller than the os (you could only fit the first 1/4" of a number 2 pencil on the day of your cycle it was biggest) could be lost up into the uterus. Anything in your vagina but out of reach can be pushed out again the same way you'd push out a tampon. The reviewer was very grateful for the information and any future readers who might have had the same misinformation got some useful info too.
09/25/2011
Contributor: Antipova Antipova
Quote:
Originally posted by Antipova
I actually do think a very politely worded comment under the review is fine (especially if the reviewer hasn't replied to a message), because then if someone who is new to the product and was going to take the incorrect information as fact, they ... more
And I'll add, if I ever have incorrect information, I hope that someone points it out to me! A message or a comment, their choice, but I definitely want to know if I've had a misconception so I can correct it. I think Coralbell did this for me once, (also via comment) and I really appreciated it.
09/25/2011
Contributor: Kindred Kindred
Quote:
Originally posted by Breas
I came across two reviews like this that I did a review on as well. I wouldn't leave a comment under the review because even if you say it super nice, it could still be misunderstood and looked at as rude. I just sent the two users a message. ... more
It's possible that they are not receiving message notifications or that they are no longer active on the site.

Also consider that some items may be changed by the manufacturer over time and some toys (glass) have natural variation from item to item.

I think a comment on the review would be acceptable if worded carefully and not accusatory in any way. However, depending on when the review posted, the reviewer may not be able to edit it anymore.
09/25/2011
Contributor: ToyTimeTim ToyTimeTim
I think a message or nicely worded comment is fine, I also try to give something to back my info, a link to a web page or forum thread goes a long way.

If the change does not get made then a support ticket or email to administration would be in order. We don't want folks to get the wrong info.
09/25/2011
Contributor: indiglo indiglo
Ok, thanks everyone. I will work out what exactly I want to say and how I want to say it. It's actually about the number of settings/power functions a toy has. Among other things, it just says the toy has 1 additional power setting than it actually has. I will decide how I can best word it so it won't sound rude or accusatory. Thanks!
09/25/2011
Contributor: - Kira - - Kira -
Quote:
Originally posted by Antipova
I actually do think a very politely worded comment under the review is fine (especially if the reviewer hasn't replied to a message), because then if someone who is new to the product and was going to take the incorrect information as fact, they ... more
This. I make comments under reviews in the nicest way possible both to help the reviewer and make sure any readers have correct information. Especially if it's something that could land someone in a hospital. If it's just something like use silicone lube with a silicone toy, I'm less likely to pitch a fit. If it's "insert non-flared bullet anally," then yeah I'm probably going to comment.
09/25/2011
Contributor: P'Gell P'Gell
If it's a power or setting issue, then I would do what indiglo intends to do. But, if it's a danger issue, say it's an anal toy and they recommend using it vaginally or orally without cleaning it after anal, or if it's a small toy like a bullet and they recommend using it anally, I'll contact the user. If I don't get a response, then I contact JR or someone who can change dangerous data on reviews.

If it's something minor, like a material or material cleaning info, I have no problems nicely putting it on the review with suggestions and a smile.
09/25/2011
Contributor: Breas Breas
well this person has over 100 reviews and has a much better ranking than me. I dont want to step on anyones toes.. its not a safety concern, just incorrect info.
09/25/2011
Contributor: Jul!a Jul!a
If it's a serious safety issue, I'd post on the review as nice as possible. If they're active on the site, sending a message is another good option. If you're nervous about a comment being taken the wrong way, start with a message to give them (again, assuming they're active) a chance to fix it first. I personally would prefer the message, although I'm certainly not going to fly into a fit of rage over a comment lol.
09/26/2011
Contributor: travelnurse travelnurse
Bump
03/09/2013
Contributor: Genderfree Genderfree
Oh, I just got peeved by this today. I think I need to go to bed.
03/11/2013
Contributor: 1001 Pleasures 1001 Pleasures
I'd probably send the reviewer a friendly note if the error was significant. If it was info that really needed to be changed, I'd probably contact someone at EdenFantasys. I'd want someone to let me know if I had the info wrong.
03/11/2013
Contributor: Woman China Woman China
I find it kind of funny when someone makes a comment attempting to correct my review but their "correction" is incorrect.
03/14/2013
Contributor: AliMc AliMc
If I said something wrong I would want to be corrected. Or I may keep making the same mistakes, and that helps nobody.
03/14/2013