The New Intimacy

Is it important to you stores have return policies?

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Contributor: Stinkytofu10 Stinkytofu10
I always feel like if a store doesn't have a generous return policy, there's something fishy about their product. I pretty much boycott clothing stores that only allow you to return cloth into store credits (Forever 21, Akira ect).

This is one of the reasons why I buy my toys on Eden. Eden offers a very generous return policy in term of toys, and I can feel confident about the product I receive.

How important is return policy for you?
Answers (public voting - your screen name will appear in the results):
Return policies are very important to me.
Nazaress , voenne , dks210 , Peggi , funluvinmama , Master DarkWolf , OhMy! , A.Mari , The-IT-Guy-And-My-Secretary , sexynola , DreamWolf , wildorchid , Gunsmoke , GONE! , Zombirella , ellejay , richsam , curious kitten , married with children , ghalik , Research , Hekate101 , dv8 , Greenleaf , Terri69 , PeaceToTheMiddleEast , LoveBug721 , VelvetDragon , 31 Flavors , JackNit , bayosgirl , Azule , jmex83 , *Camoprincess* , Arch600 , DeliciousSurprise , SimpleTeaser
37  (60%)
Return policies are somewhat important to me.
Darklyvan , Ms. N , Ryuson , mistressg , Gone (LD29) , Rossie , aliceinthehole , True Pleasures , Ghost , ksparkles16 , LivingandLoving , cburger , Lilith Bealove , Kithara , Breas , namelesschaos , padmeamidala , Geogeo , MistressDandelion
19  (31%)
Return policies are not important at all to me.
jc123 , blacklodge , SiNn , ViVix
4  (6%)
Other, please explain.
wrmbreze , Various
2  (3%)
Total votes: 62
Poll is closed
04/02/2012
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Contributor: Nazaress Nazaress
Return policies are very important to me, especially when you're buying something online or something with mechanical parts. It could be messed up or not like you expected and you'd never even know it! If you can't return it, that's a total crock.
04/02/2012
Contributor: Darklyvan Darklyvan
Quote:
Originally posted by Stinkytofu10
I always feel like if a store doesn't have a generous return policy, there's something fishy about their product. I pretty much boycott clothing stores that only allow you to return cloth into store credits (Forever 21, Akira ect). ... more
i find it very helpful if a store has a return policy
04/02/2012
Contributor: wrmbreze wrmbreze
Return policies are somewhat important because there are times that something doesn't work right out of the box, I think they should be willing to take it back without giving me hassle. It's not like I broke it with my mind or something, you know?
04/02/2012
Contributor: Ms. N Ms. N
I very rarely, if ever, return things to a RL store. If it is clothing, I have already tried it on there, so I know if it works. I don't recall ever getting home with anything defective, but if I did, I would want to know I could return it.
04/02/2012
Contributor: Ryuson Ryuson
(Review Program Mentor)
That's actually what prompted me to buy my first toy on Eden instead of elsewhere (Which then led to me reviewing, then to discovering more about myself sexually, etc). Especially when buying something mechanical it's a big deal to me!
04/02/2012
Contributor: voenne voenne
Quote:
Originally posted by Stinkytofu10
I always feel like if a store doesn't have a generous return policy, there's something fishy about their product. I pretty much boycott clothing stores that only allow you to return cloth into store credits (Forever 21, Akira ect). ... more
I stopped shopping at F21 because of that. It wasn't always that way (that you could only exchange or get store credit), and I was pissed off the first time I found out that the policy changed after trying to return something. And then it changed from a month time period to 21 days because that just seemed like a cute thing to do since it matched the store name, supposedly. What the heck?

In any case, it is very important to me to be able to return something. I obviously will exchange if I have to, though. I won't stay stuck with a bad product.
04/02/2012
Contributor: dks210 dks210
It's very important - especially if you're buying the product online.
04/02/2012
Contributor: Falsepast Falsepast
Not really
04/02/2012
Contributor: Master DarkWolf Master DarkWolf
It is important to me, it is always important to be able to return a defective product.
04/02/2012
Contributor: Various Various
It really depends on the store for me. For instance, if Eden didn't have a return policy that wouldn't bother me at all, but if Walmart said SORRY NO RETURNS! I wouldn't shop there anymore.
04/02/2012
Contributor: The-IT-Guy-And-My-Secretary The-IT-Guy-And-My-Secretary
Quote:
Originally posted by Stinkytofu10
I always feel like if a store doesn't have a generous return policy, there's something fishy about their product. I pretty much boycott clothing stores that only allow you to return cloth into store credits (Forever 21, Akira ect). ... more
I agree. Its a pain in the ass to return something I probably wont return it. I most likely will just keep it and never buy anything in the store again.
04/02/2012
Contributor: wrmbreze wrmbreze
Quote:
Originally posted by Ryuson
That's actually what prompted me to buy my first toy on Eden instead of elsewhere (Which then led to me reviewing, then to discovering more about myself sexually, etc). Especially when buying something mechanical it's a big deal to me!
That's the same reason I came to Eden!
04/02/2012
Contributor: DreamWolf DreamWolf
Extremely important to me, have already had to live with it and without it I would have for example quite a few defective toys around already!!! ^^
04/02/2012
Contributor: True Pleasures True Pleasures
It's nice to be able to return things, but I understand stores that don't have return policies. You never know what problems that person could have had or what they did to the item before returning it. What if someone who unknowingly had bed bugs returned a sweater that had eggs in it? That would be a huge issue for the store to deal with.
04/02/2012
Contributor: wildorchid wildorchid
Definitely important to me that stores have a good return policy. It's just good business sense and goes a long way to promoting good customer service with me.
04/02/2012
Contributor: Gunsmoke Gunsmoke
Internet businesses need a liberal return policy. When you are buying a product sight unseen - mistakes are going to be made. I have to know that I can return it with a minimum of grief.

I have only had to return a few things and I give EF 5 stars for their policy.
04/02/2012
Contributor: Missmarc Missmarc
Quote:
Originally posted by voenne
I stopped shopping at F21 because of that. It wasn't always that way (that you could only exchange or get store credit), and I was pissed off the first time I found out that the policy changed after trying to return something. And then it changed ... more
That's the same reason I stopped shopping at forever 21 a long time ago. It was 7 years ago and I was still in high school. I bought a jacket in a rush. After I walked out of the store, upon closer inspection, I realized the jacket was really terribly made. There was a lot of lose thread everywhere.

I went back and tried to return it. They told me I could only get store credit (which was news to me). So I took the jacket, and told them I will never shop there again. I was true to my words I never walked into that store again.

Anyways, I love Nordstrom. I love their forever return policy. Doesn't matter if you have tag/receipt or if things have been used or worn. Surprisingly I think after years of shopping with them, I've only returned things to Nordstrom maybe 3 times.
04/03/2012
Contributor: ksparkles16 ksparkles16
they are important but not required
04/03/2012
Contributor: GONE! GONE!
They are definitely important to me. I need them to be reasonable. Sometimes items just don't work out!
04/03/2012
Contributor: Zombirella Zombirella
Yes, for me they are. Especially on expensive items.
04/03/2012
Contributor: SiNn SiNn
Quote:
Originally posted by Stinkytofu10
I always feel like if a store doesn't have a generous return policy, there's something fishy about their product. I pretty much boycott clothing stores that only allow you to return cloth into store credits (Forever 21, Akira ect). ... more
I dontc are one way orthe otehr really sometimes iusethem other times itoss and buy something else
04/03/2012
Contributor: richsam richsam
Quote:
Originally posted by Stinkytofu10
I always feel like if a store doesn't have a generous return policy, there's something fishy about their product. I pretty much boycott clothing stores that only allow you to return cloth into store credits (Forever 21, Akira ect). ... more
very important
04/03/2012
Contributor: Lilith Bealove Lilith Bealove
I feel that even if there is no return policy, or it is crappy, and the store sells me a crappy product I can always get my money back. Maybe I'm being a little too cocky tho. LOL.
04/03/2012
Contributor: curious kitten curious kitten
YES, I like return policies. The more expensive the item, the more neccesary the return policy.
04/03/2012
Contributor: married with children married with children
I like to know that store will take care of the product if something is wrong with it.
04/05/2012
Contributor: Research Research
I work for a store with an extremely liberal return policy. You can basically return anything for any reason at any time. You would think there would be a lot of abuse of something like that but it turns out the customers love to have the option even if they don't use it much. We don't actually get many returns since we carry high quality products.
04/26/2012
Contributor: Elaira Elaira
I work in an adult store and for obvious reasons (that very few of my customers seem to understand) we do not give refunds or exchanges. We do offer a small exception when it comes to vibrators and DVDs through. If there's a manufacturer's defect we'll exchange the item for a similar one within 7 days of when it was purchased.

I just hate when people try to bring back things because they didn't like them. I don't get paid nearly enough to handle used sex toys.
04/26/2012
Contributor: Greenleaf Greenleaf
Quote:
Originally posted by Gunsmoke
Internet businesses need a liberal return policy. When you are buying a product sight unseen - mistakes are going to be made. I have to know that I can return it with a minimum of grief.

I have only had to return a few things and I give EF 5 ... more
Totally agree with this. There's a huge difference between seeing a product in action and reading reviews that you have to trust to be unbiased.
05/04/2012
Contributor: Terri69 Terri69
it is important to have a return policy
05/12/2012