The New Intimacy

#AskEden - Why does this site have so much listed that's out of stock with no likely return date?

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Contributor: Kenneth Fort Kenneth Fort
It makes navigating the site rather difficult, since you have to sort through tons of things that simply aren't there. I get that you can set waits for things, but that's hardly the way to get things in an immediate fashion.
09/20/2012
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Contributor: - Kira - - Kira -
I think they're still working on updating all of the pages to the new format, thus why some products don't have the "expected arrival date" yet.
09/20/2012
Contributor: butts butts
I've noticed this too, but I think they're just updating things still. There's a LOT of items on Eden and a lot of information to sort!
09/20/2012
Contributor: Taylor Taylor
I know when I've asked on another site about when a product would be restocked, they told me they couldn't give me a date because they couldn't get a part at their factory to make the product. I think sometimes the manufacturer simply can't give Eden an estimate.
09/20/2012
Contributor: Mr. E Mr. E
Have you tried clicking the "Hide out of Stock products" box?
09/20/2012
Contributor: Ansley Ansley
I've alerted our product manager and he should be along soon to explain.
09/20/2012
Contributor: Maxim Maxim
Hello there!

Thank you for shopping at EdenFantasys! We will try to make your experience as fun and easy as possible. I understand that some products are not currently available. We are actively restocking products on a daily basis. There may be a few instances where the products have been on hold/delayed on the manufacturer side due to a number of reasons and they will show Out of Stock on EdenFantasys product pages.

Thanks,

Maxim
09/20/2012
Contributor: AHubbyof2SexualMinds AHubbyof2SexualMinds
Most of the time if it's a specific product you're looking for, Customer Service is great for giving you a time frame. Also like others said, the new system is probably still updating, I like having an expected return date on some things, that's better than before when you're only option was to contact Customer Service. Also probably helps reduce the # of Support Tickets as well.
09/21/2012
Contributor: roskat roskat
I hope more items get this new feature soon. It's so helpful in planning purchases.
09/21/2012