The New Intimacy

First order fail :(

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Contributor: ghostie ghostie
I placed an order for MiMi and the free Rampant Rabbit vibe last week and got them yesterday. I've had MiMi for less than 24 hours and used her three times, but she's already doing the weird bubbling thing. Then, I discovered that the Rampant Rabbit is defective and won't turn on, which made me sad. I was really excited about my first rabbit vibe!

I'm just sad right now I'm going to exchange them but I can't send them back until May since exchanges take up to three weeks to process and I'm moving in two weeks. I'm not blaming EF at all though. I got such amazing customer service via support tickets and now I'm forever in love with this site!
04/18/2012
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Contributor: ToyTimeTim ToyTimeTim
Sorry to hear about your bad luck, I hope everything works out for you.
04/18/2012
Contributor: SMichelle SMichelle
I'm so sorry to hear that you've had problems with your Mimi.
04/18/2012
Contributor: Ciao. Ciao.
That's too bad, I've had nothing but great experiences with both the customer service and products here. Glad that you're getting great support, though.
04/18/2012
Contributor: Ryuson Ryuson
(Review Program Mentor)
I had to return one of the toys from my first order on here, too, but other than that I think I may have had to return only 3 things because they were defective. I hope you get it fixed soon!
04/18/2012
Contributor: RomanticGoth RomanticGoth
My first order wasn't that great either. I love EF's customer service and return program! Everything was sorted out and I had replacements in about 10 days. Good luck!
04/18/2012
Contributor: underHim underHim
Recently I have had to return two things, but so far I have been very impressed with the customer service!
04/18/2012
Contributor: Ansley Ansley
I'm glad you had a great experience with customer service, and I'm sad that your toys weren't working. Keep us updated on how it works out!
04/18/2012
Contributor: unfulfilled unfulfilled
Good luck with your move. EF's customer service is fantastic.
04/18/2012
Contributor: Various Various
I'm sorry your stuff was a bust Eden is great though, so I'm glad you got great service. Good luck with your move!
04/18/2012
Contributor: sunkissedJess sunkissedJess
Quote:
Originally posted by ghostie
I placed an order for MiMi and the free Rampant Rabbit vibe last week and got them yesterday. I've had MiMi for less than 24 hours and used her three times, but she's already doing the weird bubbling thing. Then, I discovered that the Rampant ... more
I also got a defective Rampant Rabbit in my last order. I've been ordering with Eden for a year now and this has been the first problem I've had with anything. I've already submitted an exchange request and so far everything is going smoothly. Eden seems to be really good at taking care of these kind of things.
04/18/2012
Contributor: Falsepast Falsepast
that sucks. i hope everything goes smoothly after this.
04/18/2012
Contributor: Annemarie Annemarie
I honestly have never had to send anything back... Maybe I'm just really lucky.
04/18/2012
Contributor: michael scofield michael scofield
sorry to hear. keep your head up
04/20/2012
Contributor: Willow Wand Willow Wand
I've only requested to send something back ONCE, and then decided against it, since I got it free with points, so I kind of felt bad about returning it.

EF is amazing though! It will get straightened out.
04/22/2012