That's a very good thought. It's kind of a Catch-22 I think. Eden does so many things well that when something does go wrong, or isn't in line with Eden's normal standards we tend to make mention of it. It's not that we're being overly critical, it is just something in human nature.
It reminds me of a story/joke my family likes to tell: There was a little boy who wouldn't talk. He was perfectly healthy, but had never said a word. His parents took him to all sorts of specialists who all agreed there was no reason why he wasn't talking, but he wasn't. So one day when he was five years old he came down to breakfast. His mother put some toast in front of him, not really noticing what she was doing.
"Damn, the toast is burned!" the little boy said as he looked at his plate. His mother rushed over, started crying and hugging him and saying "You talked! Why haven't you before?"
And the boy said "Well everything's been going pretty good up until now."
I try and always be reserved when I'm thinking of a complaint with Eden. More than likely it's already been addressed and what's the need in piling on? I admit occasionally I will say something as well, it just happens.
I definitely think that Eden is taken for granted at times, again it's a human nature thing. It's a great site and community that is second to none for me, but I find myself having to pinch myself at times and remind myself how great they are.
On your last point, with new members, it can be daunting when you're looking at the boards and seeing different things/complaints etc. When I first joined the board did intimidate me some, just because I felt so inexperienced. I think it's something we as more experienced members of the community need to be conscious of when we're posting, but it shouldn't dictate how we're posting either. Just my two cents.