Alright this is going to be a bit of a rant but I think it needs to be addressed.
Back when I first joined this site just after the Atlanta move started, I placed my first order here and waited over a week and a half for it to finally ship out, one of the main reasons the support staff gave was that my order had missed the 'processing' day for Canada...I was somewhat bedazzled that a company as large as EF would only have one day a week (Tuesday BEFORE 2PM Eastern Standard Time) that orders to Canada are processed and shipped out and if you miss that cut off you have you wait a full week before your order gets procesed and shipped out...I mean seriously? Canadian orders are THAT unimportant? What about International orders? Do they get the same treatment? To be honest I'm quite peeved about shipping fees to Canada and International locations as it is, as it sometimes (not always) feels like EF only caters to US folk and skimps a fair bit on service to anywhere else.
To me, this is a problem. Mostly because things I want continually go out of stock at alarming rates (and then back in for less than 24 hours and then out of stock again! *shakes head*) so when I'm pressured to place an order by Tuesday or I'll be sitting on my hands for a week until my order ships out, it frustrates me that because one thing or another has sold out 1 or 2 days earlier (like a storage container I had saved up for and was planning on buying tomorrow) that I either have to put off my order until the next tuesday/whenever it comes back in stock OR I have to pay shipping again and place a seperate order because the 'doomsday tuesday deadline' is nearly here.
So, does anyone else disagree with the fact Canadian (and likely International) orders are only pushed through once a week while American orders are pushed through every day? We already pay a premium on the shipping fees compared to the US yet we have to wait often double the time for our items to ship out. Do you think this is fair? What are the Canadians and International folks opinions on this?
Again, I'm sorry if this seems like a massive whiny rant, but having to play by 'rules' when it comes to online shopping really peeves me off and I really think such trivial 'limitations' can be fixed and overcome rather than put up with.
Back when I first joined this site just after the Atlanta move started, I placed my first order here and waited over a week and a half for it to finally ship out, one of the main reasons the support staff gave was that my order had missed the 'processing' day for Canada...I was somewhat bedazzled that a company as large as EF would only have one day a week (Tuesday BEFORE 2PM Eastern Standard Time) that orders to Canada are processed and shipped out and if you miss that cut off you have you wait a full week before your order gets procesed and shipped out...I mean seriously? Canadian orders are THAT unimportant? What about International orders? Do they get the same treatment? To be honest I'm quite peeved about shipping fees to Canada and International locations as it is, as it sometimes (not always) feels like EF only caters to US folk and skimps a fair bit on service to anywhere else.
To me, this is a problem. Mostly because things I want continually go out of stock at alarming rates (and then back in for less than 24 hours and then out of stock again! *shakes head*) so when I'm pressured to place an order by Tuesday or I'll be sitting on my hands for a week until my order ships out, it frustrates me that because one thing or another has sold out 1 or 2 days earlier (like a storage container I had saved up for and was planning on buying tomorrow) that I either have to put off my order until the next tuesday/whenever it comes back in stock OR I have to pay shipping again and place a seperate order because the 'doomsday tuesday deadline' is nearly here.
So, does anyone else disagree with the fact Canadian (and likely International) orders are only pushed through once a week while American orders are pushed through every day? We already pay a premium on the shipping fees compared to the US yet we have to wait often double the time for our items to ship out. Do you think this is fair? What are the Canadians and International folks opinions on this?
Again, I'm sorry if this seems like a massive whiny rant, but having to play by 'rules' when it comes to online shopping really peeves me off and I really think such trivial 'limitations' can be fixed and overcome rather than put up with.