The New Intimacy

I have a shipping problem

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Contributor: mama2007 mama2007
I ordered 5 things on Aug 29 and it's still not gone thru! :/ still in process but gift cards are $0 now because it's paid for. I want to change the shipping method to ups 3 day, not sure post! i do not wanna have to wait til Sept 12 to get my order. it never has taken more than 3 days to get. even with holiday that'd only put it behind 1 - 2 days not 5- 8!

Help please.
09/01/2012
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Contributor: Breas Breas
Quote:
Originally posted by mama2007
I ordered 5 things on Aug 29 and it's still not gone thru! :/ still in process but gift cards are $0 now because it's paid for. I want to change the shipping method to ups 3 day, not sure post! i do not wanna have to wait til Sept 12 to get ... more
The only thing that members will be able to suggest is that you submit a support ticket. The staff will be able to look into your order and see what is going on behind the scenes while members cannot. Try submitting a support ticket or use the live chat when they are available. They'll be able to help you.
09/01/2012
Contributor: mama2007 mama2007
Quote:
Originally posted by Breas
The only thing that members will be able to suggest is that you submit a support ticket. The staff will be able to look into your order and see what is going on behind the scenes while members cannot. Try submitting a support ticket or use the live ... more
ok thanks. hopefully they can get it changed to quicker shipping. ill go do that right now even tho it's a weekend
09/01/2012
Contributor: PeachCandy PeachCandy
EF's customer service is awesome! I would definitely submit a ticket - they'll be able to help you
09/01/2012
Contributor: mama2007 mama2007
Quote:
Originally posted by PeachCandy
EF's customer service is awesome! I would definitely submit a ticket - they'll be able to help you
i love their cust. service too. ive just never had this prob before
09/01/2012
Contributor: AHubbyof2SexualMinds AHubbyof2SexualMinds
I think they've had a lot of orders this week, but I placed an order on the 30th and it's still in process as well, which has never been the case. I sent a support ticket about changing my shipping as well, and bet they take care of it all on Tuesday.
09/01/2012
Contributor: Ansley Ansley
If at any time you have a question about shipping or your order, contact customer service by phone or support ticket. I know we were down one person for the week in customer service so this may result in a delay.

USPS packages can be shipped on Saturdays, however it's unlikely as business mail is typically delivered five days a week, not six. UPS does not do Saturday pickups unless specifically requested. Monday is a Federal holiday and shipping will resume on Tuesday.

The dates given in emails are estimations based on USPS and UPS shipping estimations and are not guaranteed until you receive a tracking number from either carrier.
09/02/2012