The New Intimacy

Problem with Support Ticket response

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Contributor: tigerkate tigerkate
I posted a support ticket on 3/14, saying that a toy I just got broke on me and I needed a return shipping label sent to me in the mail. I have no access to a printer.

I got a response the next day, and the woman (Alicia) said she would send out the shipping label to me by the end of the day.
When items are shipped to me, it usually takes 3 days total.
It's been a good 7 business days and I still don't have that return shipping label.

Should I continue to wait for it, or submit another ticket or...??
I really want to get rid of this broken dud of a toy.
03/24/2011
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Contributor: Redboxbaby Redboxbaby
Quote:
Originally posted by tigerkate
I posted a support ticket on 3/14, saying that a toy I just got broke on me and I needed a return shipping label sent to me in the mail. I have no access to a printer.

I got a response the next day, and the woman (Alicia) said she would send ... more
I would send a follow up ticket. Make sure to state that this is a second request or a follow-up request.
03/24/2011
Contributor: Kindred Kindred
You could also call and try to speak to someone directly. The two times I've had a problem recently, I got a response pretty quickly and one of the times was after the move. I also did not have to send the item back nor was I asked to do so.
03/24/2011
Contributor: Rachel K Rachel K
Quote:
Originally posted by tigerkate
I posted a support ticket on 3/14, saying that a toy I just got broke on me and I needed a return shipping label sent to me in the mail. I have no access to a printer.

I got a response the next day, and the woman (Alicia) said she would send ... more
I'd be happy to help you out, TigerKate.

I need your order number though!

Feel free to open a new ticket, or give us a call.

Our system for making labels was down for a while, so we do apologize for the inconvenience of not receiving the labels.

Just send in your info with a new ticket, and we'll be right on that!

Or call us at 888-506-5516
03/24/2011
Contributor: tigerkate tigerkate
Quote:
Originally posted by Rachel K
I'd be happy to help you out, TigerKate.

I need your order number though!

Feel free to open a new ticket, or give us a call.

Our system for making labels was down for a while, so we do apologize for the inconvenience of ... more
Should I just submit a new ticket, or message you with the order number?

The order # was EF2491085
And the toy with issues was a Bendable You Too, broke immediately.
(I just wanted a refund GC)


Edit: I am just submitting a new ticket. Thanks.
03/24/2011