I just want to mention in regards to the continental us rates to alaska in ups, the way it was explained to us(i work at a ups hub) was that because of customs and the like canada does not allow packages shipped via ground through their borders that are not intended for canada, so we have to fly them. which is why some things just can't be shipped there because they can't go on the planes, they have to go on boats and we don't have boats. but that being said most of the time you can ship "ground" to alaska and hawaii and it still flies it just costs the same as ground. less

USPS is the United States Postal Service, and it is a semi-governmental agency self-funded through the sale of stamps and delivery services.



UPS is the United Parcel Service, a publicly traded company with far less rigorous guidelines about size/weight of packages.



As to whether or not the USPS is faster or more reliable... Well... It IS affiliated with the government, and anyone who's stood on a DMV line in a large metropolitan city knows exactly what I mean by that. less

They used to. But I did have a few issues during the move. I'm not sure if they were necessarily related to the move, for example the porn assignments didn't get sent for over a week after I accepted them.



And the way the USPS is losing money, dropping Saturday delivery is one of the cost saving measures being debated. less

I don't know about others but so far I'm not happy with things since the merge!
For one, overseas orders use to always ship via courier so they would arrive within 5 - 7 days. Plus, with a courier you have peace of mind that you're package is taken care of.

Now, my packages are being sent via USPS which takes a hell of a lot longer and if my package doesn't get to me - who is going to be out of pocket???????????
If there's no coverage, I won't be buying here any more because I don't have money to waste if thieves in the postal services take a fancy to my packages!

Plus it took a week to get notified that my last package was only partially being sent cause the other item were out of stock. So it could end up taking 3+ weeks from when placing the order to getting any of it.
I totally understand things go out of stock but a week to even send the items that were in stock.....

I believe the porn club discussion will have been and gone before I see the DVDs arrive because of the shitty postage now. Or is that a way to limit the club members....

If all the originals are still in charge of the 'Eden' site, why the sucky changes????????

These changes were what I feared with another company taking over. I use to love Eden and the way it worked. I'm gonna miss that! less

At this point I've pretty much given up on expecting my order to arrive anytime soon. I've now been told it will finally ship in the next day or so.



I guess I was optimistic in thinking it had actually been sent out like they said it had. When it gets here it gets here I guess. With luck maybe by the end of April. less

I would assume they aren't telling you straight whether or not things will ever return to how they were, because they don't know.



I don't work for EF, so this is all speculative, but this is what I ASSUME is going on.





You have all these people who work for EF and who've worked there for the NJ base. And now they, just like us, are adjusting to all this new shit, but they're adjusting more because they don't know Jack in the warehouse and Alicia who answers support tickets anymore--because they haven't met their equivalents yet, just like we haven't. So people like Ilya or Victoria can't be like "HEY WHAT UP, DUDE." because they don't have it like that, yet.



And the people in Atl are adjusting to the fact that they don't just deal with Liberator anymore, but they got this whole new company thrown at them and they're trying to learn all the products and features of EF, too.





I get it, I think it's shitty, too, and I'm not exactly having ~*stellar*~ order experiences--but that's growing pains. Nothing ever runs smoothly right off, it ALWAYS takes time. If no business ever grew, we'd all be buying carrots and peas from the farmer who lived next door and we'd making our own yarn and teaching our children in churches and barns.





And, to be perfectly honest, it probably won't ever be the way it was--that's the nature of growth. Things grow, things change, for better or worse. Nobody can tell you, yet, how things will be better or worse, because, like with everrryyything else in the world, the unexpected is to be expected. less

sorry to hear that..The only thing I'm not happy about is the sinfive burgono being out of stock forever and 2 glass toys I wanted came back in stock but I'm afraid I can't afford them I'm pinching my points for the sinfive burgono...but if it stays out of stock for a lot longer then perhaps I can even save enough points to be able to have a larger order placed at once and only pay $100 for the whole thing or somethin like that... less

I never had problems with USPS oversea shipping and made a lot of orders (more than 50). They take a lot of time, but they are for sure cheaper than UPS or DHL.



Shipping costs for oversea orders can define if someone buy something or not. It is not the same to pay $25, than $40 or $50 everytime you make an order. less

I never had problems with USPS oversea shipping and made a lot of orders (more than 50). They take a lot of time, but they are for sure cheaper than UPS or DHL.



Shipping costs for oversea orders can define if someone buy something or not. It is not the same to pay $25, than $40 or $50 everytime you make an order. less

well I guess it depends of the country.





You say you prefer to pay a little more, and that is true, if you make a big order. It's not the same pay $10 more for an $120 order, than pay $10 more for a $40 order.





So even with the downside of time, we are not buying something that is a must, they are just sex toys and price (for most) cares more than time on this kind of products







Maybe adding the option to choose shipping could be a solution for those who think or have on their country the same results as with USPS. less

I feel your pain!

I have two items sent a week ago and the online tracking part says they are in Miami. A friggin week just to get to Miami?? Bloody hell. Then it will be a good 4 days to row boat it to AU.

That cuts our reviewing time in half.



I know others who haven't had to put up with this major change in shipping times, don't see what the big deal is. I think there would be a lot more up roar if more were experiencing what overseas are.



I hope you get some satisfaction soon! less

USPS is the United States Postal Service, and it is a semi-governmental agency self-funded through the sale of stamps and delivery services.



UPS is the United Parcel Service, a publicly traded company with far less rigorous guidelines about size/weight of packages.



As to whether or not the USPS is faster or more reliable... Well... It IS affiliated with the government, and anyone who's stood on a DMV line in a large metropolitan city knows exactly what I mean by that. less

The review time should not be an issue. JR has said repeatedly that if there are issues due to late shipping, just send an email and let them know. Not once have I found EF to not be accommodating in this regard. I totally understand how frustrated you are with the situation. However, don't make the fact that this cuts into your review time part of the issue, because as far as I have read, it is not. less