The New Intimacy

#AskEden - How long is the usual wait time on Support Tickets?

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Contributor: Scorpionwally Scorpionwally
Normally how long does it take to get a reply to a ticket?
07/03/2012
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Contributor: Mwar Mwar
It depends, but generally a day or so. They are closed on weekend an holidays, so you won't here anything during those days.
07/03/2012
Contributor: Gracie Gracie
My experience is it takes a day. And as Mwar says your reply will be during business hours. EF's time zone is Eastern Standard Time. I have also used the help icon which links you to a live chat with customer service. But this is only avalible during business hours.
07/03/2012
Contributor: AskEden AskEden
Mwar and Gracie are right. The usual response time is about 24 hours or less, weekends and holidays notwithstanding.

#AskEden
07/04/2012