I think this is great for people who have questions durring the weekend.
New customer service hours!
02/13/2012
I think it's good to be seven days a week because it allows people who work the weeks or weekends to get their calls in.
02/13/2012
love it
02/13/2012
Quote:
That's awesome!
Originally posted by
Ilya
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
02/13/2012
Great to see Eden expanding the CS hours. Eden rocks!
02/13/2012
Wonderful!
02/14/2012
Quote:
Awesome, Thanks!
Originally posted by
Ilya
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
02/14/2012
No preference here. I can't recall a time when I needed customer service urgently though.
02/14/2012
Great to hear!!!
I'd like to see the extended hours each day though, as living on the other side of the world, it kind of sucks having to wait almost a whole day for a reply.
But since from what I've gathered, most customers are in North America, it makes sense!!!
I'd like to see the extended hours each day though, as living on the other side of the world, it kind of sucks having to wait almost a whole day for a reply.
But since from what I've gathered, most customers are in North America, it makes sense!!!
02/14/2012
Great to hear!!!
I'd like to see the extended hours each day though, as living on the other side of the world, it kind of sucks having to wait almost a whole day for a reply.
But since from what I've gathered, most customers are in North America, it makes sense!!!
I'd like to see the extended hours each day though, as living on the other side of the world, it kind of sucks having to wait almost a whole day for a reply.
But since from what I've gathered, most customers are in North America, it makes sense!!!
02/14/2012
Quote:
Your cs is great, and always so promt, thanks!
Originally posted by
Ilya
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
02/14/2012
Thanks for being there for questions & orders
02/14/2012
Thats awesome. Didnt realize that
02/14/2012
That's awesome! I never call, being that I'm overseas, but I do use support tickets when I have to and having them answered 7 days a week is excellent.
02/14/2012
I think it sounds great to have them open 7 days a week because issues can arise on the weekend.
02/14/2012
That's great, 7 days a week sounds good to me
02/14/2012
I LOVE the 7 days a week because I'm the type of person who usually has problems (and the time to inquire about them) over the weekends.
02/14/2012
7 days a week is better
02/14/2012
Quote:
I really like the weekend hours!
Originally posted by
Ilya
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
02/14/2012
I just want to say that Eden's CS is wonderful, and always incredibly helpful!
02/14/2012
To me with email, a dedicated 7 day staff is not necessary.
02/14/2012
This is awesome news!
02/14/2012
Sounds great!
02/14/2012
7 a week is great, hope it stays that way.
02/14/2012
I love the 7 days a week.
02/14/2012
Thank you! Found the 9-5 schedule tricky, glad you're giving weekend hours a try!
02/15/2012
Quote:
Not sure that I really have a preference at the moment. It sounds like a good plan though!
Originally posted by
Ilya
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
02/15/2012
Customer service every day of the week means more errors can be caught, and people with odd workdays can still contact you that way. I say keep it 7 days a week please
02/15/2012
I think it helps to have service every day. I know I often want to call when I have questions about stuff during the week.
02/15/2012
Quote:
7 days is great. But, that is 11am to 3pm on the west coast based on EST. The farther west you go the less time a person has to contact customer service when there are needs for assistance. Yous should at least make it 7pm to give all customers a decent window for contact.
Originally posted by
Ilya
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 ... more
Hello everyone,
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
In case you haven't noticed, our customer service hours have changed. We strive to provide great service and support to our customers, so starting this weekend, your calls, support tickets and live chat will be answered 7 days a week!
Since this is the first time we're doing something like this, we weren't sure which route to take - 7 days support or longer hours during the week. We decided to try the 7 days approach and see if it's something of interest to you. Current hours are 9AM-5PM EST 7 days a week.
So, give us a call, meet our new representative Brandon, and submit your preference in the poll.
Thank you! less
02/15/2012