The New Intimacy

#AskEden - wrong form of refund

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Contributor: snowminx snowminx
I send back a toy and asked for a refund and on the note I sent I said I would like a refund of points (my original form of payment on the order)

I just got an email today that said the amount was put back on credit card (that was not used on that specific order but was used on another one) instead of points.

I'm guessing this can't be undone?
I don't really see how this got mixed up since points was the original form of payment with the order and I even asked on paper to get my refund with points? =(
04/13/2013
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Contributor: indiglo indiglo
Your best bet to get an answer on these kinds of questions is a Support Ticket.
04/13/2013
Contributor: Ningyo Ningyo
You'll find no way to resolve this on the forum. Submit a support ticket on the order in question.
04/13/2013
Contributor: surreptitious surreptitious
(Review Program Mentor)
Quote:
Originally posted by snowminx
I send back a toy and asked for a refund and on the note I sent I said I would like a refund of points (my original form of payment on the order)

I just got an email today that said the amount was put back on credit card (that was not used on ... more
Has the amount actually appeared on your credit card? I have found that sometimes even when I am getting an exchange, I have gotten emails telling me that the amount would be refunded to my credit card. When I spoke to support about it, I was told simply to ignore them.

Contacting support as people have suggested is a great bet if you want to make sure that things are going to work exactly the way that you'd like them to, though.
04/13/2013
Contributor: SMichelle SMichelle
Quote:
Originally posted by snowminx
I send back a toy and asked for a refund and on the note I sent I said I would like a refund of points (my original form of payment on the order)

I just got an email today that said the amount was put back on credit card (that was not used on ... more
Check your gift cards on the site. The amount has more than likely been refunded to the gift card you used.
04/13/2013
Contributor: snowminx snowminx
Quote:
Originally posted by Ningyo
You'll find no way to resolve this on the forum. Submit a support ticket on the order in question.
I was just trying to see if it was possible be undone before I submitted a ticket about it. If it happened with my first return I imagined it isn't a very rare thing and someone might know the answer lol
but yeah I'm going to be sending one now
04/13/2013
Contributor: snowminx snowminx
Quote:
Originally posted by SMichelle
Check your gift cards on the site. The amount has more than likely been refunded to the gift card you used.
ah thanks, that's actually the case. wonder why they say credit card instead of gift card then
04/13/2013
Contributor: *Camoprincess* *Camoprincess*
Quote:
Originally posted by snowminx
ah thanks, that's actually the case. wonder why they say credit card instead of gift card then
You get a computer generated email stating it went back on a CC but in reality it goes back to the original GC that you used. It will happen with EVERY order you return
04/13/2013
Contributor: Ilya Ilya
(EdenFantasys)
Quote:
Originally posted by snowminx
I send back a toy and asked for a refund and on the note I sent I said I would like a refund of points (my original form of payment on the order)

I just got an email today that said the amount was put back on credit card (that was not used on ... more
Hey snowminx,

It looks like there may be correct answers in this thread. If you PM me your order number (can't pull anything up under the email in your account) I will take a look and let you know exactly what's going on. Anything can be done/undone to meet your needs
04/15/2013
Contributor: Ilya Ilya
(EdenFantasys)
Quote:
Originally posted by snowminx
ah thanks, that's actually the case. wonder why they say credit card instead of gift card then
Looks like I'm too late for the party, my apologies. Anything you need help with in the future, shoot us a support ticket and we'll take care of it!
04/15/2013