The New Intimacy

#AskEden - Returns and refunds?

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Contributor: Lildrummrgurl7 Lildrummrgurl7
On average, how long after the return is received by EF does the refund get processed? I'm just wondering because my returned item was received last Thursday, the 3rd, and I haven't received my refund. Does it normally take a while or should I submit a support ticket?
01/11/2013
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Contributor: Breas Breas
Quote:
Originally posted by Lildrummrgurl7
On average, how long after the return is received by EF does the refund get processed? I'm just wondering because my returned item was received last Thursday, the 3rd, and I haven't received my refund. Does it normally take a while or should ... more
I'd submit a support ticket or give them a call tomorrow.
01/11/2013
Contributor: *Camoprincess* *Camoprincess*
Quote:
Originally posted by Lildrummrgurl7
On average, how long after the return is received by EF does the refund get processed? I'm just wondering because my returned item was received last Thursday, the 3rd, and I haven't received my refund. Does it normally take a while or should ... more
It can take up to 10 business days
Have you tracked your package to see if it has been received at the warehouse? If so you can either wait a few more days or send in a support ticket.
01/11/2013
Contributor: Ansley Ansley
Thanks ladies! If you used a gift card, the refund is on the gift card. You can go into your order to find out which numbers were used.
01/11/2013
Contributor: Trysexual Trysexual
Quote:
Originally posted by *Camoprincess*
It can take up to 10 business days
Have you tracked your package to see if it has been received at the warehouse? If so you can either wait a few more days or send in a support ticket.
Yes, give it 10 days and check your gift cards. I don't think you get a message about it.
01/11/2013
Contributor: Lildrummrgurl7 Lildrummrgurl7
Thanks guys! I did track it and it was received. I used a gift card but haven't received my refund. I just wanted to make sure it was normal to have it take this many days.
01/11/2013
Contributor: Sweet-n-Playful Sweet-n-Playful
Yep, when I returned an item it took a little while. I was worried too, but everything went through just fine
01/11/2013