The New Intimacy

My new toy does not work

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Contributor: kelaaa33wish kelaaa33wish
I am so depressed I was so looking forward to trying this toy. It is suppose to have 3 speeds. At first it turned on but would not change speeds and then it shut off and now it wont turn on again, it appears that it is not making contact inside.
I did, not even get to try this toy. I submitted a ticket as I do not know the return policy.
06/03/2011
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Contributor: MaryExy MaryExy
I had to return a toy a month or so ago because it had a similar problem, and it got replaced no problem. You go to the order page (you can access order history in your account menu or something) and there's a return button there I think? on the left side? Return policy is listed in the bottom bar of links on any page, too, with instructions.
06/03/2011
Contributor: kelaaa33wish kelaaa33wish
Found it thank you.
06/03/2011
Contributor: Rachel K Rachel K
Hi, Kelaa!

Sorry, hon, we were away for the weekend, but we're in and catching up

Were you able to find the return form okay and fill that out? If you need any help call me and my associate at 888-506-5516!
06/06/2011
Contributor: kelaaa33wish kelaaa33wish
Ty I did call and you are taking care of it. Wonderful
06/06/2011
Contributor: RedGlitter RedGlitter
I also have a defective item that I am returning...I just want to make sure I am doing this right!

I have just printed out a return form from Eden AND a shipping slip; All I have to do is place my toy back in it's packaging, and ship it off in a small box, right?

Thanks for the info!!
01/20/2013
Contributor: Ilya Ilya
(EdenFantasys)
Quote:
Originally posted by RedGlitter
I also have a defective item that I am returning...I just want to make sure I am doing this right!

I have just printed out a return form from Eden AND a shipping slip; All I have to do is place my toy back in it's packaging, and ship it ... more
That's right. Include the return form in the box
01/21/2013