The New Intimacy

A Round Of Applause For The Customer Service Team

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Contributor: 4ever18 4ever18
4ever18
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4ever18
I want to start off by saying thank you to the Eden Customer Service Team. I have had a few defective toys. A few messages back and forth with customer service and myself and the problems were solved with the issuance of a gift card or replacement toy. I work in a customer service environment as well and I know how difficult it can be to keep customers happy. I tip my cap to the Eden Customer Service Team. Thanks for being great!

If you have a POSITIVE experience with the customer service team, please share it with the rest of the community. They deserve a lot of credit!
05/16/2021
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Contributor: Leil@ Leil@
(EdenFantasys)
Thank you for your kind words! Our Customer Service Team works really hard to meet expectations like yours, and I'm happy to hear about your positive experience
05/17/2021
Contributor: Squeaks Squeaks
I'd like to start off by saying that when I found this site I was skeptical but I put in my first order anyways and was pleased now that I've went to make a 2nd order a big order at that, the outfit don't match up to the description of the outfit the website and the outfit itself don't match up at all and customer service is being unreasonable I'm asking for a refund or exchange I'd prefer an exchange for an item that matches the price I spent on this outfit. Don't get me wrong I enjoy Eden Fantasys but I'm not sure why I'm getting flack from customer service I'm hoping this will catch their attention proper
08/09/2021