Okay, after another 20 minutes, I got the batteries out of ONE of the toys. I took the plastic piece, roughly measured it against a piece of paper, cut the paper and stuck it inside the toy. The batteries slide out MUCH easier, and the noise level isn't effected! Just a tip! I'm going to wait for my husband to come home and try to muscles the batteries out of the other one, I think I've already pulled a couple just trying! *phew* less

Thanks. We had an issue with CERES and the mill gauge of the sleeve inside the battery compartment. The issue was the batteries were not as secure as we specified, and rather than have a rattling battery, we opted to release the item being snug with a new sleeve milled locally, as opposed to having loose batteries rattling around...now, here's the dilemma for a manufacturer regarding batteries. We use only Duracell, and they are ever so slightly bigger than other brands. We QC using a variety of brands...some were tighter than others, but all did come out with a slight snap of the wrist while firmly holding the vibe with the battery cap off. This issue has been fully addressed, and the next manufactured lot we receive will be absolutely without issue. The good news is that you folks are replacing batteries...does that mean the first set wore out using this exciting new brand ? We hope that's the case, but if not, rest assured that we will not have an issue in the future. We shipped a record number of new KEY items as it was the most highly anticipated new product release ever! The quality of the product, at the price, is a shot in the arm for users not able to afford the highest end luxury products...KEY delivers, and we hope that this issue does not deter anyone from enjoying the product(s). We sincerely apologize for any inconvenience this has caused, and we want everyone to know we stand behind all of our products at link less